Account Representative

Job Information Open to the general public and any current Municipal employee. This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union. Department: Solid Waste Services Hours of Work: Monday to Saturday, 30 hours per week, hours vary Location: Varies Anchorage Regional Landfill (Eagle River) - 15500 East Eagle River Loop Central Transfer Station - 1208 E 56th Avenue Girdwood Transfer Station - Ruane Street This is a regular part-time position working a minimum of 30 hours per week. Employees who are hired or rehired to any position shall be placed at the entrance pay step, and advancement from the entrance step to the maximum step within a pay grade shall be by successive steps. Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40. To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances. Example of Duties Under minimal supervision, interface with customers as the division's first point of contact at disposal sites and in customer service administration. Proficient and cross-trained to perform all duties within both the scale house and cash booth (Disposal and Admin Customer Service work groups), with the exception of training new staff members. Possess well-rounded knowledge of municipal ordinances and codes, department policies, cash handling policies, services, rates, fees, fines and payment options to screen disposal loads for content and hazardous materials, determine and inform customers of any special handling fees associated with their loads, and/or assess and process fees according to current ordinance for the load. For Disposal Utility account customers, create load tickets by capturing customer information and gross and tare weights. Other duties as assigned. Account Representative II is the working level of this class series in which incumbents are fully trained to work in either the customer service unit in the Administration Building or at one of the four disposal sites. Minimum Qualifications / Substitutions / Preferences High school diploma, GED, or equivalent, and two (2) years of experience in a customer service, collection, or accounting environment with at least one (1) year at the Account Representative I level with the Municipality, or equivalent elsewhere. Ability to 10 key at a net speed of 100 KSPM at time of hire. A valid State of Alaska Driver's License and satisfactory driving record at time of hire. Satisfactory background check which includes criminal, education, and employment history at time of hire. Additional Important Information Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants. The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to . E-Verify is a registered trademark of the U.S. Department of Homeland Security. If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment. If selected for hire, appointment in this position will be conditional based upon the submission of a current copy of the applicant's Alaska Driver's License, and a current (dated within 30 days from date requested) copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states, if the Alaska Driver's License was first issued within one year prior to application, documenting an acceptable driving history. If selected for hire, appointment in this position will be conditional based upon the submission of a current documentation/certification of the typing speed ability. The documentation/certification must contain the applicant's name and be current within the past one (1) year. All required certifications and/or licenses must remain current for the duration of employment. Military Service Interview Preference Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration. Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual's command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration. The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion. Application Process Once an applicant selects on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at View phone number on click.appcast.io. For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at View phone number on click.appcast.io during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time. The MOA is an EO and AA Employer and complies with Title I of the ADA. For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at View phone number on click.appcast.io.