Production Support

Hi Saravanan, Please see the below requirement. Position Title: Sr. Production Support Engineer/Developer (java Developer + extensive work on production support) Mclean, VA Hybrid, 3 Days onsite PR Range: $80/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Skill : Production Support contact center (Contact Center Application Using - NICE CX) alternative application also work. Development background - Java/python. Troubleshooting/debugging Testing Plus : Product Support expiring in networking project. This is not a developer role, this is a 100% production Support position. Application Support Support core applications, including providing fixes to production defects and making enhancements Understand NICE CX one solution and assist in troubleshooting audio/network related issues Quickly evaluate defects, investigate causes and come up with solutions to address defects Provide production support and providing clear communication to on the resolution of incidents Support initiatives which involve network troubleshooting and Software Development Develop, modify, and design software based on requirements/design specifications Help define business and user needs and processes; identify solutions, work with project team/sponsors in identifying best solution Participate in requirements analysis; help design applications based on system requirements; promote top code quality and solve meaningful issues related to performance tuning and scalability Build enhancements within existing applications to optimize efficiency Support implementation of software application changes with aggressive deployment timelines. Qualifications: Undergraduate degree in Computer Science, Computer Engineering or related field Experience in a Contact center solution (NICE Cx One) 4-5 years of experience with coding practices and languages (such as Java, C/C++,Javascript, web development ) Knowledge of Agile software development project methodologies preferred Demonstrated analytical ability and problem-solving skills Excellent verbal and written communication Organized, ability to meet deadlines, work independently, manage multiple priorities Keys to Success in this Role: Ability to work effectively and productively in a team or independently Technology-first mindset, outstanding analytical skills and drive for innovation Willingness to try new things, spot opportunity and learn fast! Exaways Corporation