Security Officer-Key Tower

Job Description

Job Description

Position Overview

The Millennia Commercial Group is looking for experienced Security Officers to join our team at the iconic Key Center in Downtown Cleveland. This role is vital to the support of our residents, guest, and property as we strive to provide the highest quality of service to this Critical Infrastructure.

Key Responsibilities

Customer Service & Tenant Experience

• Provide white-glove customer service to tenants, guests, vendors, and executive clientele
• Serve as the first point of contact for lobby inquiries and visitor assistance
• Always maintain a professional appearance and demeanor
• De-escalate conflicts with tact, diplomacy, and customer service
• Support building events and VIP visits with discretion and professionalism

Access Control & Security Technology

• Operate and monitor electronic access control systems
• Issue, activate, deactivate, and troubleshoot access credentials
• Monitor CCTV and alarm systems and respond appropriately
• Utilize visitor management platforms for registration and badge printing

Reporting & Communication

• Generate detailed, accurate, and professional incident reports
• Communicate effectively via email/reports/radio/phone with tenants, property management, and leadership
• Document security events, maintenance issues, and policy violations clearly and objectively
• Maintain shift logs and digital records in accordance with company standards

Policy Enforcement & Risk Mitigation

• Respectfully and consistently enforce all building policies and procedures
• Conduct interior and exterior patrols of the property
• Identify and report safety hazards or suspicious activity
• Respond to emergencies in accordance with established protocols
• Coordinate with local emergency services when required

Perform other duties as assigned by management 

Work Conditions & Physical Demands

• Ability to stand and walk for extended periods 
• Conduct routine patrols throughout multi-level commercial property and surrounding campus
• Ability to respond quickly to incidents when necessary
• Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment
• Able to work independently or as a team member and support managers with special projects
• Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to work alongside various levels of the organization
• Work assigned overtime as needed to meet the service levels of the facility up to an additional four (4) for a maximum of a twelve (12) hour shift– Management will provide as much advanced notice as possible

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

• High School Diploma or equivalent
• At least (1) years of security, military, safety or customer service experience in a fast- paced environment working for an in-house, contracted security company, and/or guest services position
• The ability to obtain or have already successfully completed AED/CPR/First Aid Certification
• Experience in Class A commercial, corporate, or high-end property security preferred
• Strong customer service background (hospitality or corporate environment a plus)
• Proficiency with Access control platforms, CCTV system, Microsoft Suite, Mobile Security and Reporting applications.
• Excellent written and verbal communication skills
• Strong situational awareness and decision-making ability
• Professional appearance and demeanor

Values We Seek

• Respect : Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
• Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
• Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
• Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.

Expected Hours of Work & Travel

• Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.

EOE/Disabled/Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.

Background Check Process

Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.

About The Millennia Companies

Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies® (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies.