Junior ATM/IT Operator

Join to apply for the Junior ATM/IT Operator role at Jobright.ai 1 day ago Be among the first 25 applicants Join to apply for the Junior ATM/IT Operator role at Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: BRMi is seeking an ATM/IT Operator to support a large financial services client in Vienna VA. The role involves monitoring ATM performance, diagnosing operational issues, and coordinating with internal teams and vendors to ensure system availability. Responsibilities: • Proactively monitor the ATM enterprise for performance and availability. • Monitor ATM incidents and alerts using various monitoring tools to ensure optimum system performance. • Detect, isolate, diagnose, record, escalate, and resolve ATM operational issues, incidents, and outages as quickly as possible. • Create, document, and update incident tickets, record faults, actions for resolution, and up times. • Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures • Dispatch services for ATM component failures and outages; monitor until resolution Qualifications: Required: • 1-2 years of ATM and/or network monitoring experience • Ability to respond quickly and accurately in high-pressure situations • Ability to effectively manage tasks and job duties with shifting priorities • Ability to document and apply policies, standards, and procedures • Experience in problem resolution, including determining root cause, scope, and scale of issues • Exposure to validating system availability and performance • Working knowledge of enterprise systems, terminal knowledge, and IT terminology • Research, analytical, and problem-solving skills • Effective skill in exercising initiative and using good judgment to make sound decisions • Effective skill supporting a global 24/7/365, member/customer-focused services operation • Effective verbal and written communication skills • Working knowledge of ATM and/or enterprise system monitoring tools • Excellent organizational and multitasking skills • Strong communication and coordination skills • Familiarity with project management tools Company: Battle Resource Management, Inc. is a professional services, technology and change management consulting firm. Founded in 2004, the company is headquartered in Chevy Chase, Maryland, USA, with a team of 51-200 employees. The company is currently Growth Stage. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Project Management Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Information Technology Operator” roles. Tier 2 - Desktop/Technical Support Specialist Springfield, VA $58,400.00-$116,900.00 1 week ago HVA Operations Personnel (Operator) - DOT (15.27) Washington, DC $70,000.00-$175,000.00 3 weeks ago Tier 2 – Desktop/Technical Support Specialist Systems Engineer Technical Advisor Level 1 Chantilly, VA $113,200.00-$237,800.00 2 weeks ago Springfield, VA $130,000.00-$140,000.00 3 weeks ago Washington, DC $82,000.00-$87,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr