Call Center Representative
Worcester Manufacturing Inc
Worcester Manufacturing - - Responsibilities: Answer inbound customer calls, emails, and chats promptly and professionally; Identify and assess customers' needs to achieve satisfaction through effective troubleshooting and solutions; Manage and resolve complex customer complaints and inquiries with patience and diplomacy; Document all interactions and transactions accurately in the customer relationship management (CRM) system; Maintain a high level of product and service knowledge to provide accurate information
Vacancy posted 2 days ago
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