Operations Coordinator, Logistics Network

Operations Coordinator

Flowspace powers independent fulfillment, revolutionizing the way brands approach their supply chain. Our mission is to arm merchants with invaluable data, actionable insights, and seamless automation that transforms their supply chain into a strategic asset. At Flowspace, we lead the industry with our award-winning, top-tier fulfillment solutions. Powered by cutting-edge software that offers unparalleled visibility and strategic insights, the Flowspace platform has been tailored for the tech-savvy modern brands and retailers of today. Our innovative approach redefines fulfillment excellence, setting new standards in the ever-evolving tech landscape. Join us as we shape the future of ecommerce and retail fulfillment. Backed by renowned investors such as Canvas Ventures, Moment Ventures, BuildGroup, Y Combinator, and esteemed angels, Flowspace is at the forefront of empowering brands in the dynamic $1 trillion ecommerce market to exceed customer expectations with seamless post-purchase experiences.

The Operations Coordinator on the Logistics Network Team will play an essential role in the oversight of Flowspace operations in Pennsylvania and New Jersey. This role will be responsible for supporting the performance and operations of our regional warehouse partners by monitoring SLAs, supporting client communications and supporting Inventory Control initiatives. This role will be based at a warehouse partner in the either the Wind Gap, PA or Salunga-Landisville, PA area and will require a daily presence within warehouse locations. This will require regular travel between the two locations.

What You'll Do:

• Manage relationships with operations personnel.
• Track performance data and ensure SLAs are being met.
• Triage and problem solve escalations as they arise, and implement solutions quickly and effectively.
• Ensure warehouse partners meet Flowspace quality criteria.
• Support client communication and requests.
• Some invoice management and creation.

Who We're Looking For:

• 2 or more years of logistics or supply chain experience
• Past inventory control, fulfillment operations or account management experience
• Excellent communication, organization and time management skills
• Critical thinking and problem solving ability
• Strong relationship management skills
• Works efficiently and with a sense of urgency

Bonus Points:

• Experience in a startup environment

Other Helpful Things To Know:

• Must be based in the Wind Gap, PA or Salunga-Landisville, PA with the ability to travel to the other location and Edison, NJ
• Approx 20% travel for CSP visits - local & interstate, employee team gatherings, conferences and in person customer meetings.
• Must be able to operate traditional office equipment (i.e. laptop, keyboard, phone).
• Must be able to work across multiple teams in a remote setting, across different time zones, within reasonable time frames/expectations.
• Must be able to successfully manage a variety of virtual technology tools, to communicate and work in a remote environment (i.e. GSuite, Slack, Zoom, Miro)

The base salary range for this role is $65,000- $80,000 per year. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

Join our team!

• Meaningful equity in a venture backed start-up. Everyone gets stock options!
• Competitive Salary
• Top of the line medical, vision, dental, and life insurance
• Flexible time off, plus a separate banks for sick time
• Paid parental leave
• Mental Health / Wellness benefits + discounts for certain programs
• Work From Home stipend, towards your home office
• 401K with matching
• A clear success path within the company. We want you to grow and lead with us!

At Flowspace, we know that the more inclusive we are, the better our work will be, and we strive to hire and retain talent that represents a variety of backgrounds, perspectives, and skill sets.

We are committed to equal opportunity employment and we take pride in encouraging diversity, equity, and inclusion across all of our teams, without regard to race, color, religion (including religious dress and religious grooming practices), sex, gender (including gender identity and gender expression), national origin, age, physical and mental disability, medical condition (including pregnancy, childbirth, breastfeeding and related medical conditions), genetic predisposition or carrier status, marital, parental or registered domestic partnership status, sexual orientation, transgender status, military or veteran status, or any other characteristic protected by applicable law.

The above job description is meant to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.