Customer Service Rep

Job Opportunity

Looking for full time employee, the position will include nights, weekends, and holidays.

Responsibilities:

• Provide world class customer service by managing the rentals and returns process, in compliance with Thrifty's policies and procedures
• Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
• Resolve customer issues and concerns professionally using effective customer service techniques
• Effectively communicate and offer ancillary products and services to enhance customer's travel experience
• Emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
• Answer telephone calls in a timely manner in accordance with best practices and policy standards
• Liaise with various Thrifty departments
• Achieve personal sales goals while supporting the goals of the team
• Answer questions and provide directions in a courteous and expeditious manner
• Qualify and process customer rentals with accuracy and attention to detail
• Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
• Keep work area organized and free of clutter

Mandatory Requirements:

• High School diploma or equivalent
• A minimum of one year of sales or customer experience in a high volume or service oriented environment
• Passion for customer service and attention to detail - Goes the extra mile
• Proven strong sales and closing skills and the ability to friendly, engaging manner
• Motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment
• Work flexible shifts including nights, weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time

Thrifty is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Chris Auffenberg Ford (Washington MO)