Timeshare Escrow Officer (Hybrid)

What We Do The Timeshare Escrow Officer will establish escrow accounts and process transactions for vacation ownership properties in accordance with established policies and procedures for developers, brokers and consumers in a high volume, streamlined environment. Strong customer service skills are needed to handle calls and requests, answer questions, and gather and provide information to clients. The role involves receiving contracts from clients, reviewing purchase agreements, setting up accounts, verifying data, creating title insurance policies for each transaction, distributing them, and preparing tax documents when necessary. What You’ll Do Establish and build professional relationships with customers and clients; act as a liaison for specific resorts/properties when required. Address escalated customer service issues including coordination of dispute resolutions, understand role as neutral 3rd party and work with an arbiter when required. Review contracts and purchase agreements to facilitate escrow closing, create and/or interpret amendments and cancellation instructions. Follow the requirements of attorney or lender closing instructions. Prepare closing documents on all transactions including those that may have unique features or complicated matters. Perform quality checks on files and communicate discrepancies per divisional procedures. Calculate title and escrow rates, including payoff and tax prorations based on transaction type, state regulations and divisional‑filed title manuals. Verify receipt of deposit(s) and closing funds; balance file ensuring accurate accounting of all funds; disburse funds per closing instructions including preparing and sending wires. Prepare and distribute invoices for services and title insurance premium. Review and verify title search results and perform research to clear title and provide basic solutions for curative action. Identify and escalation concerning matters to avoid fraud. Perform required services associated with federal and state regulations based on transaction type, state regulations and divisional‑filed title manuals (1099, FIRPTA, HAPTA, SDN, etc.). Ensure appropriate follow‑up procedures are initiated per department milestones and agreements. Other duties as assigned. What You’ll Bring High school diploma or equivalent. Typically requires 3+ years of related experience. Escrow Officer certification or completion of escrow officer training program. May require Notary licensing. Strong customer service skills. Knowledge of the effect of deeds, satisfactions, judgments, full re‑conveyances, corporate documents, trust documents as it relates to property. Detail/quality oriented and effective problem‑solving abilities. Effective communication skills: verbal & written. Proficient in MS Office. Knowledge of company operating systems (i.e. FAST). Ability to work under pressure, manage challenging customer interactions, and remain flexible to changing schedules and demands. Thorough knowledge of escrow and title requirements based on transaction type, state regulations (i.e. document signings, rates, recordings, balance files, good funds, FIRPTA, 1099, HARPTO, and Franchise Tax). Ability to manage high volume of files. Pay Range $23.37 – $31.14 hourly. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job‑related knowledge, skills, experience, business requirements and geographic location. Employee Screening First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administering or facilitating financial transactions, and the ability to meet customer‑imposed criminal history requirements. Benefits First American offers a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off and paid sick leave, and other benefits such as an employee stock purchase plan. #J-18808-Ljbffr