Outpatient Services Med Asst

Medical Assistant

Reports to the Ambulatory Clinical Manager and/or Practice Manager and under general supervision of the attending Physician and/or a Registered Nurse, and in accordance with established policies and procedures, assists with direct patient care and provides both clinical and clerical support for the department. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Works effectively and respectfully at his/her highest capabilities and training.
• Follows Adult Ambulatory Care workflow protocols to maximize quality and efficiency.
• Performs pre-visit planning by reviewing and updating the patient record prior to the appointment with recent test results, consults, correspondence, etc. and determines needed services based on practice protocols.
• Communicates point of care reminders to providers via the electroninc medical record (EMR).
• Prepares patients for examination and treatment by escorting from the waiting area to the exam room and performing vital signs, chief complaint, medication reconciliation, histories and other services as outlined in workflow protocol.
• Notes all patient complaints in EMR.
• Reviews Health Maintenance and Chronic Illness services and performs/orders according to protocols and standing orders.
• Performs testing procedures such as blood pressure, EKG, pulse oximetry, Hgb A1-C, etc.
• Assists physician with physical examinations.
• Performs all procedures using aseptic techniques, following standard procedures.
• Completes appropriate follow-up up work after visit including, but not limited to, ensuring all specimens are properly labeled, recorded and sent to lab.
• Follows up to ensure all lab results are entered in the medical record. Tracks orders and results. Contacts patients for outreach and reminders for labs/orders. Updates EMR with status.
• Reports all abnormal lab results to physician or nurse immediately. Follows up on referrals for specialty care and/or other services. Tracks consult reports and ensures EMR is updated accordingly. Contacts patients for outreach and/or reminders for referrals.
• Checks for prescription refills pending. Thoroughly explains programs, procedures and correct preparation for various tests and exams. Provides education to patients regarding the importance of coordination of care and the prudent use of emergency rooms when seeking care. Documents identified barriers.
• Schedules tests and follow-up appointments. Preregisters patient for next visit. Verifies patient demographic and insurance information. Obtains prior authorizations as needed.
• Monitors and orders supplies. Cleans medical equipment. Reports broken or missing equipment to manager immediately. Ensures exam rooms are prepared for each patient. Checks expiration dates on medications and supplies.
• Assists with administrative office duties. Mails reminders and other letters to patients. Manages time effectively. Fills slow periods with activities to prepare for future needs. Minimizes non-productive time.
• Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures, and objectives. Protects and preserves the patient's right to privacy and confidentiality. Maintains a position attitude and actively engages in the team approach of caring for patients. Supports the goals and concepts of the patient centered medical home by demonstrating flexibility and willingness to change. Performs other related duties as required.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

• High School graduate or equivalency – able to read, write and speak English.
• Graduate of formal Medical Assistant training program (9 months or longer) or minimum of 3 years Medical Assistant experience in a comparable setting required.
• Basic Life Support Certification
• Ability to understand and apply policies, procedures and protocols.
• Ability to use a personal computer and scanner. Ability to use EMR and other software applications. Ability to interact with patients, providers, supervisors and peers in a professional manner.
• Ability to react calmly and effectively in emergency situations.
• Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.

EXPERIENCE:

• Three years experience as medical assistant in an ambulatory setting. Prefer experience with electronic medical record and appointment scheduling software.

Pay Range: $22.63-$23.67

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type: per diem - as needed

Work Shift: Day

Driving Required: No

Union: International Brotherhood Teamsters