Salesforce Senior Architect/Technical Lead - Amazon Connect & Service Cloud Voice

Role Description

We are currently seeking a Salesforce Senior Architect/Technical Lead - Amazon Connect & Service Cloud Voice to join our team in Dallas, Texas (US-TX), United States (US).

This role is responsible for overseeing the technical aspects of Salesforce solutions development and implementation. This role requires strong Salesforce Service Cloud Voice and Amazon Connect Experience.

• Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products.
• Provide detailed level of effort estimates for proposed solutions and articulate the benefits and risks to a solution’s feasibility and functionality.
• Develop custom solutions and interfaces leveraging the Salesforce platform.
• Lead the technical delivery of Salesforce implementations including development of custom solutions and interfaces, managing technical scope and client expectation, and maintaining system integrity.
• Create and maintain comprehensive technical documentation including design specifications, deployment guides, and system support guides.
• Lead and manage end-to-end Salesforce projects.
• Design and develop customizations using Salesforce.com developer toolkit.
• Architect, design, and develop custom applications on the Salesforce platform using Apex programming.
• Establish and maintain user roles, profiles, security settings, access levels, and sharing rules.
• Perform data migration and maintain data quality using standard Salesforce data tools.
• Guide and mentor the development team, ensuring code and design quality.
• Collaborate with stakeholders to manage and prioritize project backlogs.
• Stay current with Salesforce updates and new technologies and leverage them to bring business benefits.
• Ensure the Salesforce system aligns with company’s business processes and collaborate with stakeholders to continually improve and further optimize the system.
• Perform code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used.
• Provide mentorship and supervise development team.
• Stay up to date with the latest Salesforce updates and features to provide guidance on best practices and new functionalities.
• Designing and implementing Salesforce-based systems and applications to meet business requirements.
• Leading a team of Salesforce developers and ensuring best practices in development and integration are followed.
• Collaborating with stakeholders to gather requirements and define project scope, while maintaining high technical standards.
• Provide technical expertise and guidance to business stakeholders to ensure effective use of Salesforce for their needs.

Qualifications

• 12+ years of experience in Salesforce Ecosystem and integrations experience with various systems.
• 5+ years experience in Salesforce Service Cloud Voice (SCV).
• 5+ years of experience in Amazon Connect ecosystem (application, telephony, routing, AI, and DevOps layers).
• 6+ years experience in Salesforce architecture, services, and security model.
• 6+ years of experience in Salesforce Development Toolkit (Apex, Visualforce, Lightning, etc.).
• 6+ years of experience in Salesforce’s data model and how and when to create custom objects, junction objects, and other model items.
• 5+ years of experience with Agile development methodologies and tools i.e. Jira.
• Experience in Databricks.
• Excellent analytical, problem-solving, and communication skills.
• Experience leading and mentoring a team of developers.
• Salesforce Certifications: Platform Developer I, Certified Sales Cloud and Service Cloud.
• BS/MS degree in Computer Science, Information Technology or relevant field.

Requirements

• Starting pay range for this remote role is $128,858.00 to $238,625.00.
• Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.
• This position may also be eligible for incentive compensation based on individual and/or company performance.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long term disability coverage.
• Paid time off.
• Employee assistance.
• Participation in a 401k program with company match.
• Additional voluntary or legally required benefits.