People Operations Specialist

Join a global technology organization that helps enterprises accelerate digital transformation through AI-powered application development solutions. With employees and customers across dozens of countries, this organization supports some of the world’s most recognized brands and operates within a highly collaborative, international environment.

We are seeking a People Operations Specialist to support employees globally while delivering an exceptional employee experience through operational excellence, HR support services, and process improvements.

• Contract through the end of the year
• $32/hour
• 40 hours a week - Monday through Friday
• Fully remote working in ET or CT

This role will partner closely with cross-functional People teams including Talent, People Success, HRIS, Payroll, Total Rewards, and broader business stakeholders.

What You’ll Do

• Serve as the first point of contact for employee inquiries through a centralized case management and ticketing system
• Prioritize, resolve, and escalate employee requests while maintaining excellent service standards
• Provide support across a broad range of HR topics including policies, procedures, employee records, leave management, and operational requests
• Partner with Payroll, HR teams, and internal stakeholders to resolve employee issues efficiently
• Maintain and update internal knowledge base content to ensure employees receive accurate and consistent information
• Monitor employee absences and assist with personal data requests
• Generate travel documentation and visa support letters when needed
• Assist with audit activities, reporting requests, and compliance-related initiatives
• Support process improvement projects focused on automation, scalability, and service optimization
• Contribute to People Operations projects and additional initiatives as business needs evolve

What We’re Looking For

• 4+ years of experience within Human Resources, People Operations, HR Shared Services, or Employee Experience environments
• Previous experience supporting employees through ticketing systems or shared services models preferred
• Strong understanding of HR principles, policies, and employee lifecycle processes
• Excellent communication and customer service skills
• Strong organizational abilities with the capability to manage multiple priorities simultaneously
• Analytical mindset with exceptional attention to detail
• Experience handling confidential and sensitive employee information
• Comfortable working in fast-paced, global environments
• Experience mentoring teammates or collaborating across functions is a plus
• HR degree, certification, or equivalent professional experience preferred
• Fluent English required; Portuguese language skills are a plus

Ideal Backgrounds

Candidates may come from roles such as:

• People Operations Specialist
• HR Shared Services Specialist
• Employee Experience Specialist
• HR Operations Analyst
• Senior HR Coordinator
• HR Generalist with shared services exposure
• Employee Support Specialist
• HR Service Center Analyst

Why Join

• Opportunity to support a globally distributed workforce
• Exposure to international HR operations and cross-functional projects
• Collaborative and people-focused culture
• Remote flexibility with hybrid support model
• Chance to influence employee experience and process innovation within a growing technology environment