STORE MANAGER

Store Manager

The store manager is responsible for the successful operation of the store. This includes achieving satisfactory sales and profits as set forth by a specific operating budget. The store manager also directly supervises sales workers in the grocery department. Other duties may include but are not limited to management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Essential Functions Statement(s)

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Assign employees to specific duties.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Inventory stock and reorder when inventory drops to a specified level.
• Keep records of purchases, sales, and requisitions.
• Enforce safety, health, and security rules.
• Examine products purchased for resale or received for storage to assess the condition of each product or item.
• Recruit, interview, hire, train, evaluate personnel performance, demote, promote and terminate store employees when necessary.
• Insure all employees know, understand and follow company policies and standards.
• Constantly measure performance, evaluate and take corrective action.
• Instruct staff on how to handle difficult and complicated sales.
• Assure productivity of employees through example and leadership.
• Achieve sales and profit objectives through example and leadership.
• Examine merchandise to ensure that it is correctly priced, displayed and that it functions as advertised.
• Achieve maximum productivity by planning, developing and maintaining work schedules, records of employees' work schedules, time cards and all other necessary records.
• Organize, calculate and accurately enter daily sales information and sent to the corporate office.
• Maintain constant up to date knowledge of local competition.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Control store expenses
• Plan budgets and authorize payments and merchandise returns.
• Provide adequate supervision to reduce loss due to theft.
• Stay familiar with all emails and memos.
• Maintain and preserve company property.
• Prevent overstocks and/or out of stocks through correct product ordering.
• Develop favorable customer image through cleanliness, attractiveness and employee conduct by providing necessary supervision.
• Review and monitor all scheduled shift hours.
• Abide by all city, county, state and federal regulations.
• Assist in all areas that need attention or assign a person the complete the task.
• Record all sales at the time of purchase.
• Accurately record all markups, markdowns, spoilage and store use of merchandise according to company policy.
• Verify all money from the previous day and calculate the daily deposit and sign off on office count.
• Prepare end of the week reports accurately, or insure that they are done by trained employees.
• Properly record all hours worked on the computer, time card report and sign the time punch report verifying all hours worked.
• Total time punch report accurately to insure employees are paid correctly.
• Verify and close out payroll.
• See that all new employees on each shift are trained.
• Maintain warning notices to reflect a continuous performance record of all employees.
• Advise supervisor of any personnel situations or policy violations having a negative effect on store operations.
• Check all equipment for proper working conditions.
• Responsible for controlling payroll within budget guidelines.
• Enforce correct vendor check-in procedures, within company guidelines and as instructed by supervisor.
• Keep safe locked at all times.
• Follow company policy by maintaining a low cash drawer and utilizing the safe, as instructed by supervisor.
• Responsible for opening and closing the store.
• Complete shift-checkout report at appropriate times as instructed by supervisor.
• Notify supervisor immediately if the bank deposit is not made on a daily basis.
• Share the responsibility for controlling the inventory in the store.
• Order and maintain merchandise to prevent out of stocks.
• Build and maintain displays that are sellable.
• Prepare and maintain perishable foods according to company standards and as instructed by supervisor.
• Maintain coolers, shelves and displays by keeping them full and fronted at all times.
• Properly clean and maintain store equipment.
• Perform other job related tasks as requested by the management staff.
• Observe management schedule by opening and closing the store on time.

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Ambition - The drive to achieve personal advancement.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Competitiveness - Willingness to strive to get ahead or to finish projects.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Decision Making - Ability to make critical decisions while following company procedures.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Innovative - Ability to look beyond the standard solutions.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Management Skills - Ability to organize and direct oneself and effectively supervise others.
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Presentation Skills - Ability to effectively present information publicly.
• Project Management - Ability to organize and direct a project to completion.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one's conduct.
• Team Builder - Ability to convince a group of people to work toward a goal.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Education: High School Graduate or General Education Degree (GED)

Experience: No prior experience necessary

Computer Skills

Microsoft Office and other general computer knowledge

Other Requirements

Required to have access to a phone at all times and must be able to complete basic math calculations.

Physical Demands

Lift/Carry

Stand F (Frequently)

Walk F (Frequently)

Sit F (Frequently)

Handling / Fingering F (Frequently)

Reach Outward F (Frequently)

Reach Above Shoulder F (Frequently)

Climb O (Occasionally)

Crawl O (Occasionally)

Squat or Kneel F (Frequently)

Bend F (Frequently)

Lift/Carry

10 lbs or less C (Constantly)

11-20 lbs F (Frequently)

21-50 lbs F (Frequently)

51-100 lbs F (Frequently)

Over 100 lbs O (Occasionally)