Business Operation Analyst

Job Title: Business Operation Analyst



Duration (Contract): 12 Months



Client Location: Santa Ana, CA 92707

Location Preference: Onsite

Job Description:

The Business Operation Analyst serves as a key operational and analytical support role within the organization, focusing on two primary functional areas: Export Order Management and Parts Pricing Management. This position plays a critical secondary support role requiring a high degree of organization, attention to detail, and strong interpersonal communication skills. The ideal candidate is a proactive problem-solver who can manage multiple priorities, build cross-functional relationships, and deliver accurate, timely reporting that supports business decisions.

Key Responsibilities:

Export Specialist Order Processing & KPI Analysis:

• Process and manage export sales orders from initiation through final delivery, ensuring accuracy and compliance with export regulations and internal procedures.

• Serve as the primary point of contact for international subsidiary customers, maintaining professional and timely email communication to address inquiries, order status updates, and issue resolution.

• Coordinate logistics activities between freight forwarders, customers, and warehouse teams to ensure smooth order fulfillment and on-time shipments.

• Monitor and track shipment milestones; proactively communicate delays or discrepancies to relevant stakeholders.

• Compile, analyze, and report on export Key Performance Indicators (KPIs) including order fulfillment rates, lead times, shipping accuracy, and customer satisfaction metrics.

• Maintain and organize export documentation including shipping instructions, commercial invoices, packing lists, and any required compliance documents.

• Identify process gaps or recurring issues within the export workflow and recommend improvements to enhance efficiency.

• Support month-end reporting related to export order volume, revenue, and performance trends.

Parts Pricing Management CE & MX Parts Support:

• Provide analytical and administrative support for pricing adjustments and updates for CE (Construction Equipment) and MX (Mexico) parts catalogs.

• Assist in reviewing, validating, and updating parts pricing data in applicable systems, ensuring accuracy and consistency.

• Coordinate with internal pricing, sales, and product teams to gather inputs needed for timely pricing updates.

• Support the preparation and distribution of pricing change communications to relevant stakeholders.

• Maintain organized records of pricing history, adjustment logs, and approval documentation.

• Assist in reconciling pricing discrepancies and escalating exceptions as needed.

• Contribute to pricing performance reporting and analysis as directed.

The hourly range for roles of this nature are $25.00 to $30.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.