Technical Service Manager

Technical Service Manager

Location: Stafford, TX, US, 77477 Business Unit: Power Protection & Quality Solutions

At AMETEK, we don't just manufacture market-leading electronic instruments and electromechanical devices — we are using innovation to make the world a better place; technology to improve lives; and talent to solve challenges that matter.

Job Summary

Reporting to the Senior Technical Manager, you will be providing technical support to a team of FSE's (Field Service Engineers). This will include detailed technical conversations to help the FSE with issues in the field. Analyzing schematic drawings to walk through the system and help identify problem areas within our range of industrial UPS systems. The position will require a rotating weekend on call phone support schedule. You will also be required to provide managerial oversight of your service region, including the man management of the field service department in your region. This will include performing annual reviews, applying the safety and disciplinary procedures to your team and any other requirements to ensure the field service department can perform their duties safely and comply with all applicable policies and procedures. This will be a challenging role, which demands a high level of understanding of industrial UPS systems and the petrochemical and power generation industries, ensuring Superior Client Service is a priority for all involved in the regional service team.

Key Responsibilities

• Reading and approving all technical reports submitted by the FSE team on a timely basis.
• Reading and approving all expense reports submitted by the FSE team on a timely basis.
• Actively maintain and update all technical services tracking information and databases to support superior technical expertise within the service team.
• Creating a team environment where the regional service team can be successful. This includes holding team members accountable where necessary and fostering a healthy team spirit.
• Field visits will be required to appraise the performance of each FSE.
• Performing disciplinary action when needed according to HR guidelines.
• Creating a safety culture that complies with all regulatory requirements and promotes personal accountability within the team. A target of zero accidents and incidents.
• Responsible for the hiring of new FSE's where required.
• Reporting any issues within the regional team to the Senior Technical Manager with solutions in place.
• Participate in internal and external meetings.
• Liaising with the regional service scheduler to ensure the smooth operation and optimal utilization of the FSE team.
• Liaising with clients.
• Liaising with R&D department and factory.
• Develop and implement strategies that will achieve organizational goals and create streamlined processes.
• Maintaining a corporate credit card account.
• Organizing own travel arrangements through corporate portal.
• Any other duties that will be required to help ensure the regional service team is successful.

Minimum Qualifications

Excellent interpersonal, leadership, coaching and employee development skills. A solid understanding of industrial UPS systems to include rectification and inversion and the components involved. General knowledge of the petrochemical and power generation industry. Excellent communication and problem-solving skills, ability to multitask and manage multiple priorities and able to operate successfully in a medium sized organization. A strong knowledge of safety and all of the industry regulations involved. A minimum of 2 years of experience in the power electronics or similar field. Experience should include preventive maintenance, commissioning new systems and repair of uninterruptible power supplies and associated equipment. Strong AC/DC power electronics and application skills. Familiarity with industrial networking equipment. Strong understanding of multimeters and oscilloscopes is a plus. It is essential that the candidate can read and understand electrical schematics. Experience in managing a successful service team is highly desirable. It is preferred that the candidate holds a Bachelor of Science in Electronics/Electrical Engineering Technology; or Military equivalence; or an Associate's degree with 5 years or more in field service experience.

What's in It for You

Competitive compensation, holiday pay, and paid time off Great benefits package that includes health, vision, and dental insurance 401(k), plus matching Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave Employee referral program Tuition reimbursement program Employee assistance program Exciting, fast-paced environment where you could make a true impact Opportunities for career advancement within our business unit and across all other AMETEK business entities

This position is located in Stafford, Texas, approximately 15 miles SW of Houston. The City of Stafford is a dynamic, friendly community ideally located and is described as a family-oriented place to live. You can enjoy Houston's outstanding performing and visual arts venues, experience the countless restaurants available, and enjoy nearly 1,500 acres of green space in the heart of Houston.