Director of Technology Programme Delivery

Job Title & Location Director of Technology Programme Delivery – New Orleans, LA, US Key Responsibilities Lead the Digital Delivery organisation with clear accountability for the execution of projects across Maximus UK. Define, adopt and maintain modern digital practice methodologies, tooling, and controls that support reliable and consistent execution and enable operational excellence by downstream teams. Coordinate delivery activities across UK, US, and India teams, ensuring effective collaboration, clear handoffs, and alignment within a global delivery model. Own the relationship with our technology delivery partners, ensuring quality standards of their delivery capability in a timely manner. Ensure solutions are robust, secure, supportable, and designed to meet the needs and constraints of operational teams who will own live services. Oversee delivery across core platforms including Salesforce, ServiceNow, Dynamics 365, AWS Connect, Genesys, Verint, and case management solutions, ensuring coherent, integrated implementations. Oversee our data platform team to provide highly efficient and cost‑optimal data solutions. Partner with operations, service, and account leaders to understand operational and contractual requirements and translate them into executable delivery plans and designs. Collaborate with solution architects and product leaders to shape delivery‑ready designs, roadmaps, and release strategies that balance risk, value, and feasibility. Manage delivery risks, issues, and dependencies across programmes, ensuring proactive escalation and mitigation to protect operational stability and client outcomes. Collaborate with the PMO organisation on end‑to‑end delivery planning, governance, and execution, ensuring scope, time, cost, and quality commitments are consistently met. Work with commercial, finance, and account teams to ensure delivery estimates, plans, and resource models are realistic, scalable, and aligned to commercial, contractual and financial targets across bids and projects. Drive rigorous testing, cutover, and transition‑to‑service processes so that operational teams can adopt, support, and run new solutions with confidence. Build, lead, and develop a high‑performing, multidisciplinary delivery team. Drive innovation and engineering excellence into our delivery organisation, leveraging the latest technology to drive value for money in a hybrid workforce. Monitor and report on delivery performance using meaningful metrics and dashboards, using data to improve predictability, throughput, and quality. Drive continuous improvement in delivery practices, embedding lessons learned and best practices to streamline execution and improve stakeholder experience. Essential Skills Proven track record leading large‑scale delivery programmes. Strong experience delivering solutions leveraging platforms such as Salesforce, ServiceNow, Dynamics 365, AWS Connect, Genesys, Verint, and case management tools. Strong expertise in delivering solutions in Cloud, Data, Automations, Web and Mobile solutions. Good understanding of enterprise and integration architectures and how delivery decisions impact operability, resilience, performance, and supportability. Good understanding of enterprise data platforms and how to effectively leverage them within enterprise solutions. Ability to design and embed standardised delivery frameworks across global organisations. Excellent collaboration skills with bid solutions, operations and service owners, translating operational and contractual needs into actionable delivery requirements and plans. Experience using innovation to drive improved delivery outcomes. Experience with global delivery and sourcing models, including coordination of offshore/nearshore teams and third‑party partners. Strong commercial acumen, including experience in estimation, budgeting, margin management, and aligning delivery with financial objectives. Demonstrated capability to lead, motivate, and develop high‑performing, multi‑location delivery teams within a matrixed environment. Advanced stakeholder management and communication skills, with the ability to influence senior executives, clients, and technology partners. Experience managing complex dependencies, cutovers, and transitions in environments where business continuity and service stability are critical. Strong problem‑solving and decision‑making skills with a focus on pragmatic, execution‑focused outcomes. Deep expertise in programme and project management, including planning, governance, RAID management, and portfolio‑level reporting. Commitment to continuous improvement, using data, feedback, and retrospectives to refine delivery processes and outcomes. Desirable Skills Experience working closely with operations, service management, or SRE teams, with a strong understanding of their processes, metrics, and constraints. Background in health, public sector, or BPO environments, including familiarity with contractual frameworks, KPIs, and regulated service delivery. Exposure to AI, analytics, or automation initiatives that enhance delivery visibility, forecasting, risk management, or quality assurance. Formal certifications in programme or project management and/or agile frameworks (e.g., SAFe, Scrum, Prince2). Experience supporting pre‑sales and bid activity, ensuring executable delivery plans, assumptions, and risks are clearly defined within proposals and contracts. EEO Statement MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long‑term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for the job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £0.00 – Maximum Salary £129,500.00 #J-18808-Ljbffr