Receptionist & Office Coordinator

Job Description

Job Description

TSB Title is a boutique, attorney-led title and settlement company serving Virginia, Maryland, and Washington, DC. We are committed to delivering exceptional service, creating memorable closing experiences, and supporting our clients and real estate partners through every step of the transaction.

We are seeking a Receptionist & Office Coordinator who is organized, dependable, adaptable, and eager to grow. This position is ideal for someone interested in building a long-term career within the real estate, title, legal, or business development industries. While this role begins with administrative and client-facing responsibilities, there is significant opportunity for growth and advancement for candidates who demonstrate initiative, accountability, and a willingness to learn.

Position Summary

The Receptionist & Office Coordinator serves as the first point of contact for clients, agents, lenders, attorneys, and visitors. This role is responsible for creating a welcoming and professional office environment while supporting daily operations and administrative functions that contribute to smooth and successful real estate transactions.

The ideal candidate is friendly, proactive, highly organized, and committed to delivering outstanding customer service. We are looking for someone who takes ownership of their responsibilities, documents their work thoroughly, and is excited to become an integral part of a growing company.

Key Responsibilities

Client & Office Experience

• Greet and welcome clients, agents, lenders, attorneys, and guests

• Answer, screen, and direct incoming phone calls professionally

• Maintain a polished, professional, and welcoming office environment

• Prepare, clean, and reset conference rooms before and after settlements and meetings

• Ensure settlement rooms are fully stocked and presentation-ready

• Provide exceptional customer service in all client interactions

Administrative Support

• Print, copy, scan, and organize settlement documents

• Make copies of identification documents and transaction materials

• Assist with light data entry and record management

• Create and send email introductions to staff upon receipt of new orders

• Open and distribute incoming mail and packages

• Prepare outgoing mail and deliveries

• Assist with document preparation and distribution

• Maintain organized digital and physical filing systems

Office Operations

• Monitor and maintain office inventory, supplies, and refreshments

• Order office supplies, snacks, beverages, and settlement materials as needed

• Assist with opening and closing internal office systems and operational functions

• Support opening and closing external client-facing activities and meetings as needed

• Run occasional local errands related to office operations

• Coordinate with vendors and service providers when necessary

• Support management and staff with special projects and administrative assignments

Documentation & Accountability

• Maintain accurate records of daily tasks and completed assignments

• Document office procedures, inventory updates, and operational activities

• Track outstanding tasks and ensure timely follow-up

• Assist in maintaining organized workflows and operational consistency

• Demonstrate strong accountability and ownership of responsibilities

Communication

• Maintain professional phone etiquette and email etiquette at all times

• Communicate effectively with clients, vendors, and team members

• Assist with scheduling, coordination, and internal communications as needed

Qualifications

Required

• Strong customer service skills and a positive attitude

• Professional, friendly, and welcoming demeanor

• Excellent verbal and written communication skills

• Strong organizational and time management abilities

• Ability to multitask and prioritize in a fast-paced environment

• High level of accountability and attention to detail

• Reliability and strong attendance record

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams)

• Ability to work independently while supporting a team environment

Preferred

• Previous receptionist, administrative, customer service, hospitality, or office support experience

• Real estate, title, mortgage, legal, or professional services experience

• Bilingual or multilingual abilities

• Experience with CRM systems, transaction management software, or database management

Experience is preferred but not required. We are willing to train the right candidate who demonstrates professionalism, a strong work ethic, and a desire to learn and grow.

Growth Opportunities

This role offers exposure to real estate transactions, title operations, business development, customer relations, and office management. Candidates who demonstrate strong performance, initiative, and a commitment to learning may have opportunities to take on increased responsibilities and advance into more influential positions within the company.

Benefits & Work Environment

• Fun, collaborative, and educational work environment

• Diverse and supportive team culture

• Hands-on exposure to the real estate and title industry

• Professional development and learning opportunities

• Paid holidays after 90 days of employment

• PTO eligibility after one year of employment, accruing from the date of hire

• Opportunity to grow alongside a rapidly expanding company

Our Ideal Candidate

We are looking for someone who is:

• Friendly, professional, and customer-focused

• Adaptable and eager to learn

• Highly accountable and dependable

• Organized and committed to documenting their work

• Resourceful and proactive

• Comfortable wearing multiple hats

• Interested in long-term career growth

• Motivated to contribute to a positive team culture

• Excited to make a meaningful impact within a growing organization

If you are looking for more than just a front desk position and want an opportunity to grow within the real estate and title industry, we would love to hear from you.