Customer Service Specialist

Job Description

Job Description

We are looking for a customer-focused Customer Service Specialist to support lead engagement and client communication for a contract position based in Wisconsin. In this role, you will connect with prospective customers, respond quickly to inquiries, and help guide opportunities forward through consistent outreach and thoughtful follow-up. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while managing multiple conversations in a fast-paced environment. This opportunity is well suited for someone who enjoys building relationships, solving problems, and contributing to a positive customer experience.

Responsibilities:

• Respond to incoming inquiries in a timely manner and maintain steady follow-up to keep prospects engaged throughout the process.

• Develop positive relationships with prospective clients by understanding their needs, addressing concerns, and creating confidence in the service experience.

• Record, organize, and update lead interactions accurately within company systems to ensure clear visibility into activity and next steps.

• Coordinate appointments and support movement of promising opportunities through the sales pipeline.

• Work closely with internal partners to deliver a smooth and consistent experience for customers at every stage of engagement.

• Handle email and phone communications with care while managing multiple browser-based tools and customer records.

• Assist customers with general service questions and basic connectivity-related concerns, escalating issues when appropriate.

• Build knowledge of industry practices, internal workflows, and relevant market information to improve service quality and effectiveness.