Digital Service Administrator

Job Description

Job Description

Title: Digital Service Administrator

Location: UT Federal Credit Union Corporate Office

Reports to: AVP, Director of Operations

UT Federal Credit Union is seeking a knowledgeable and member-focused Digital Service Administrator to support and enhance our digital banking experience. This role is responsible for the administration, support, and continuous improvement of online banking, mobile banking, and digital account opening platforms.

The ideal candidate is tech-savvy, detail-oriented, and passionate about delivering exceptional member service while supporting secure and efficient digital solutions.

• Administer and support digital banking and online account opening platforms
• Troubleshoot and resolve digital service issues for members and staff
• Partner with vendors on system enhancements, updates, and issue resolution
• Support fraud monitoring, compliance, and digital security efforts
• Coordinate digital service projects, testing, and deployments
• Monitor member feedback and recommend process improvements
• Maintain procedures and training materials for staff

• 3–5 years of experience in digital banking, operations, or a related financial institution role
• Strong technical, problem-solving, and communication skills
• Knowledge of online banking, mobile banking, and digital account opening systems preferred
• Ability to manage multiple priorities in a fast-paced environment
• Business-related degree preferred; equivalent experience considered

At UT Federal Credit Union, we are committed to improving lives financially and beyond while delivering innovative and secure member experiences.

Thank you for your interest in joining UT Federal Credit Union. As part of our commitment to ensuring a safe and secure work environment, all offers of employment at UT Federal Credit Union are contingent upon the successful completion of a comprehensive background check.

The background check may include, but is not limited to, checks of your criminal record, employment history, educational credentials, credit history, motor vehicle record, and references. You may be required to provide additional information and complete further documentation to facilitate these checks.

By proceeding with this application, you hereby authorize UT Federal Credit Union and its designated agents and representatives to conduct such investigations and request such information as is necessary to evaluate your suitability for employment.

In the event that information from a consumer report obtained about you from a consumer reporting agency is used in whole or in part in making an adverse decision with regard to employment, you will be provided with a copy of the consumer report and a description in writing of your rights under the law.

Should there be any discrepancies or disputes regarding the information obtained during the background check, or should you otherwise wish to discuss the report's contents with us, you will have an opportunity to discuss and/or dispute the content with us before a final employment decision is made.

All information received during the background check process will be treated with the utmost confidentiality and sensitivity, in accordance with the law. It will be used solely for the purpose of evaluating your potential employment at UT Federal Credit Union.

Please complete the application if you understand and agree to the above-mentioned conditions. In doing so, you acknowledge that you have carefully read and understand this Disclosure and Authorization and authorize UT Federal Credit Union to obtain and/or its agent to obtain and furnish to the Credit Union information related to your background to be used for employment purposes.