Toyota of Smithfield Automotive Retention Associate

Job Details Job Location: Toyota of Smithfield – Smithfield, RI 02917 Salary Range: $16.00 - $23.00 Hourly Retention Center Associate (Call Center) This role is a key member to the Balise Service department with a focus on overall customer satisfaction and retention. Job Description Working at the Dealership’s facility to ensure efficient turnaround with guests’ calls. Answer inbound calls. Schedule appointments for our service departments. Confirm appointments and follow up on customer satisfaction. Introduce new customers to the benefits of doing business with Balise. Educating customers about their vehicle needs and other questions they may have. Partner with Service Advisors & Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals. Other duties assigned by managers. Environmental & Physical Requirements Regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear. May incidentally be required to stoop, kneel, and crouch, lift weight or exert a force up to a maximum of 25 pounds. Benefits Include Health, dental, life and disability insurance 401(k) with company match Flexible spending accounts Paid Time-Off Qualifications Excellent customer service skills Ability to learn product knowledge & upsell customers on services. Answer phone calls Flexible training & work schedule Basic computer skills are required. Ability to multi-task. #J-18808-Ljbffr MDB-T