IT Technician

Job Description

Job Description

IT Technician

 
Summary
Installs, modifies, and makes repairs to computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.
Responsibilities

• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
• Enters commands and observes system functions to verify correct system operation.
• Responds to co-worker inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Instructs users in use of equipment, software, and manuals.
• Recommends or performs minor remedial actions to correct problems.
• Coordinates activities with help desk, network services, or other information systems groups.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Replaces defective or inadequate software packages.
• Refers major hardware problems to service personnel for correction.
• Troubleshoot issues that arise with current systems and perform needed adjustments.
• Document new tasks needed to perform job duties and improve current documentation.
• Perform network maintenance with wiring and connections for network and attached equipment.

• Vocational degree in Information Technology, certification such as CompTIA A+ or Net+, or 2 years' IT experience.
• Self-starter with strong work ethic and the ability to manage projects independently.
• Ability to multitask all levels of operations and daily tasks.
• Strong communication and prioritization / time management skills with the ability to support the IT needs of office personnel and production facility (computer / tablet / phone / networking equipment setup and maintenance).
• IP Camera and VOIP experience preferred.

• FULL BENEFITS (HEALTH, VISION, DENTAL, LIFE)
• 401(k)
• PAID VACATION/HOLIDAYS
• WEEKLY PAY PERIOD / DIRECT DEPOSIT PAYROLL
• CONSISTENT GROWTH / RAISE OPPORTUNITIES

Powered by JazzHR

m4s41rIFCh