Adult Mental Health Team Lead

The AMH Team Leadworks under the leadership of the Program Manager of Adult Mental Health andwithin federal, state and local guidelines performs case management and rehabservices with adults, as well as team lead duties.??Work involves developingand maintaining long-term contact with clients, client families/LAR, andservice providers for medical, social, educational, and related serviceneeds.

This position isresponsible for overseeing the care of adults diagnosed with a mental illnessand assigned to various Levels of Care (LOC). This position ensures continuityof care for individuals. Team lead duties include training new staff onpolicies and procedures, workflows, day-to-day job functions andresponsibilities, reviewing and auditing staff notes, scheduling one on one orgroup training activities, review audit CAPS and follow up with staff, andproviding guidance and support to team. This position works under moderatesupervision, with limited latitude for the use of initiative and independentjudgment.

Education,Training, and Experience

• Education:Graduation from an accredited four-year college or university with major coursework in human services field as required to qualify as a Qualified MentalHealth Professional (QMHP), required.
• Master's Degree in a human servicesfield, preferred.
• Previous Crisis experiencepreferred.
• Experience: Six (6) months priorexperience in a mental health field preferred.

Registration,Certification, Licensure, and Other Qualifications

• Must haveand maintain a background and criminal history free from any disqualifyingoffenses as outlined by the Texas Administrative Code (TAC) and the Healthand Human Services Commission (HHSC).
• Must possessand maintain a valid driver's license and automobile insurance.

oIndividualswith an out-of-state driver's license must be able to obtain a driver's licensein the state of Texas within thirty (30) days.

Successful completion of allposition-specific training within thirty (30) days of employment is required.

Knowledge,Skills, and Abilities

• Knowledge of community resources, of casemanagement delivery systems, and of program policies and procedures.Basicknowledge of Microsoft Word, Excel, and PowerPoint.
• Skill in active listening, de-escalationtechniques, empathy, and basic knowledge of social services systems. Skilldocumenting services provided, conducting assessments, and developingrecovery plans. And skill in communicating with a variety of individualsfrom various backgrounds and experiences.
• Ability to:

oassess clients' needs, coordinate individuals'services, communicate effectively, and to train others.

owork as a member of an interdisciplinary teamto ensure referral to appropriate Center program as needed.

owork independently and make decisions butseeks guidance when needed.

omake decisions based on education and orclinical experience, which reflect consistency with Center's GuidingPrinciples, Policies and Procedures, and Standards of Care.

owork with clients of different cultural backgrounds,sexual orientation, and belief systems.

owork with clients who may display symptoms ofmental illness including; poor hygiene, difficulty controlling anger and lowfrustration tolerance, difficulty or inability to display appropriate socialbehavior, and who are suicidal or homicidal.

oThe ability to engage with individuals servedin community locations, including but not limited to residences, communitybusinesses, and local hospitals.

• Understanding and practice of TraumaInformed Care principles.

The following list outlines keyresponsibilities for the position; however, it is not exhaustive and does notencompass all responsibilities. Additional duties may be assigned as needed.

1.Work with ProgramManager to develop, schedule, and run team meetings.

2.Staff willdevelop team meeting agendas to include important Center updates as well asaddressing any training/education deficiencies or reviewing new policies andprocedures.

3.Staff will createand maintain a sign-in sheet for other staff to sign in and acknowledgeparticipation and understanding.

4.If a meeting ismissed by a team member, staff will get with them within one week to review theinformation.

5.Providecourteous, professional services at all times.

6.Handle calls fromclients or others related to complaints or problems/concerns with services ortreatment and contacts the Program Manager and Rights Department whereneeded.

8.Interact withCenter staff, individuals, and community members in a professionalmanner.

9.Provide CaseManagement and Rehab services where needed.

10.Case Managementand Rehab Services are provided in a team-based environment. Caseload size willvary.

11.Provide skillstraining as appropriate to individuals identified on caseload approved forservices as defined in Texas Resilience Recovery (TRR) guidelines.

12.Provideresources/referrals to meet individual needs and helps them navigate differentsystems.

13.Will assist otherteammates in their absence by providing services to individuals on theircaseload as needed.

14.Completecommunity base visits as required.

15.Community basedvisits to occur 20% of the time for individuals approved for Level of Care(LOC) 1 and LOC 2, and 80% of the time for individuals approved for LOC 3,dependent upon clinical judgement and needs derived from ANSA.

16.Ensure eachindividual served is provided with services as required by the level of careassignment for each month.

17.Engagementmeasure with consumers is 65.6% on a monthly basis.

18.Maintain contactstandards as defined in TRR guidelines.

19.Maintain theappropriate productivity level commensurate with overall duties andresponsibilities, which may vary.

20.Administerclinical assessments and paperwork to determine appropriateness of level ofcare assignments required to meet an individual's needs.

21.Requiredpaperwork includes: Adult Needs and Strength Assessment (ANSA), Recovery Plan,Substance Abuse Needs Inventory, MH Consent to Services, TIMA, consent forms,Tobacco Cessation Form, and Columbia-Suicide Severity Rating Scale (CSSRS) Formcompleted prior to expiration and as needed based on individualchange.

22.Is familiar withall applicable Texas Administrative Code (TAC), fidelity tools, and Texas HumanHealth Services (HHSC) contract information and Center policies andprocedures.

23.All documentationis completed within two business days, to meet or exceed 95% monthly.

24.Skills trainingand Psychosocial Rehab notes will include fidelity words and curriculumused.

25.Ensure individualcharts are in compliance with HHSC contract requirements and standards.

26.Completion of 10chart audits monthly by assigned deadline. May delegate to staff.

27.All paperworkwill be signed in black ink with credentials and date.

28.All paperwork iscompleted within Center policies and procedures.

29.Providesemergency/crisis intervention when necessary, according to HHSC and Centerpolicies and procedures.

30.Ensure each AdultMental Health Case Manager chart is in compliance with HHSC fidelity tool andprovides training as needed.

31.Ensure each AdultMental Health Case Manager has met their given metrics for client engagement,productivity, and document timeliness report and provides training asneeded.

32.Identifies teamtraining needs and develops and provides on the job training individually andin groups as needed.

33.Monitor AdultMental Health Case Managers staff development training to ensure completed bydeadlines given, for on-boarding staff.

34.Provide supportand guidance to Adult Mental Health Case Managers.

35.Attend communitymeetings to discuss services provided.

36.Monitor programCenter vehicles related to cleanliness, oil changes and regular maintenanceneeds, and compliance of use by staff.

37.Participate inthe process of interviewing and hiring new team members.

38.Meet with ProgramManager of Adult Case Management monthly to discuss team productivity and anyissue that would require supervisors' immediate attention.

39.Work with peersto develop monthly/quarterly team training and team building related to topicsassociated with primary job roles and responsibilities.

40.Fostercommunication with multiple programs to ensure clients' needs are addressed andensures staff are kept informed of any updates or changes

41.Engage inreal-time chats to provide staff support and proactively address any issuesthat may arise.

42.Generate weeklyreports to monitor staff productivity and identify potential billing issues.

43.Complete otherduties as assigned.

44.All assignmentsgiven are completed in a timely manner.

45.Has the abilityto work independently and make decisions but seeks guidance when needed.

46.Participates inthe Center's Zero Suicide Initiative.

o Supports individuals experiencing a crisis by promptlyconnecting them with appropriate Center programs, such as the Mobile CrisisOutreach Team (MCOT), Psychiatric Triage, Crisis Prevention services, and/or otherapplicable resources. Ensure seamless coordination to facilitate timelyintervention.

o Remains with individuals, when deemed safe, to providesupport and maintain a calm environment until specialized crisis staff oremergency personnel arrive to take over intervention efforts. Adheres to safetyprotocols to prevent escalation of the crisis situation.

o Participates in debriefing sessions with the immediatesupervisor or designated staff following a crisis event. Collaborate with theteam to review the incident, identify lessons learned, and ensure all HHSCguidelines and Center policies are followed.