Carrier Performance & Compliance Manager

Overview:

The Carrier Performance & Compliance Manager is responsible for standardizing, auditing, and enforcing carrier compliance across multiple 3PLs and carrier networks on behalf of the shipper. This position reports to Senior Manager, Carrier Procurement.

Responsibilities:

Carrier Onboarding Standard Operating Procedures

• Ensure all NFI/Customer requirements are outlined to carrier.

• Update and define Standard Operating Procedures (SOPs) for compliance processes.

• Outline EDI/API/Visibility requirements and all event reason codes provided to carriers as outlined by shipper expectations.

Carrier Performance Measurement & KPI Management

• Define, maintain, and govern carrier KPIs aligned to client SLAs and contracts.

• Track and report performance across modes (OTP/OTD, tender acceptance, transit time variance, rate adherence, EDI & Visibility compliance).

• Build and manage scorecards, dashboards, and executive-level reporting.

• Identify performance trends, risks, and improvement opportunities.

Carrier Relationship & Governance Management

• Serve as primary escalation for performance-related carrier discussions.

• Lead Carrier Business Reviews and performance reviews with carriers.

• Enforce performance standards while maintaining collaborative carrier relationships.

• Support escalation management for chronic underperformance or service failures.

Continuous Improvement & Corrective Action

• Develop corrective action plans (CAPs) with carriers to address service gaps.

• Drive root cause analysis for service failures, cost overruns, and compliance issues.

• Partner with carriers and internal teams to implement process improvements.

• Track effectiveness of improvement initiatives and validate results.

Critical Support Requirements

• Ensuring performance outcomes influence carrier strategy decisions in RFPs.

• Recommend system enhancements to improve performance visibility.

• Leverage analytics to drive predictive performance management.

Qualifications:

• Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field is required.
• 5+ years’ experience preferred working within a 4PL/LLP Model
• Performance analytics and KPI tracking.
• 2+ years in a leadership role managing carrier sourcing or procurement teams. (This role has no direct reports today. As the team grows, this role will split into a separate Compliance Mgr and Carrier Performance Mgr with direct reports.
• Training and development
• Strong analytical skills and attention to detail.
• Proficient in using MS Office Applications (Word, Excel, PowerPoint)
• Ability to work both independently and collaboratively in a fast-paced environment.
• Excellent oral and written communication skills
• Ability to interpret complex regulations and translate them into actionable procedures.

We are excited to share that the base salary range for this position is $77,931.36 - 103,908.48. This position is also eligible for an annual discretionary bonus, targeted at 5%. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.

Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.