Performance Operations Support Associate

Job Opportunity At U.S. Bank

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

Job Description

Performance Operations Support Associates provide operational and administrative support for mortgage loan audit activities. This role helps ensure loan data, billing information, and supporting documentation are accurate, complete, and aligned with internal procedures and quality standards. The position supports servicing readiness through detailed file review, discrepancy identification, data maintenance, and exception processing in a production-based environment.

Key Responsibilities

• Review non-consumer mortgage loan files to identify discrepancies between system data and supporting documentation.
• Complete billing statement updates and audit activities to support servicing readiness and operational accuracy.
• Perform data entry, data maintenance, record keeping, tracking, research, and exception processing.
• Use internal systems and tools to validate information, resolve discrepancies, and maintain accurate loan records.
• Support compliance with internal policies, procedures, and applicable regulatory standards.
• Maintain quality and productivity standards in a production-based environment.
• Adapt to shifting business priorities and support different functions across the department as needed.
• Partner with team members, quality assurance partners, and leadership to promote accurate and timely work execution.

Basic Qualifications

- High school diploma or equivalent

- Two to four years of experience in business and general office environment

Preferred Skills/Experience

• Demonstrated ability to perform detailed, accurate work in an operations, administrative, or production-based environment.
• Strong attention to detail and ability to identify errors or discrepancies within documents and data.
• Ability to follow established procedures, meet quality expectations, and manage time effectively.
• Willingness to learn multiple functions and adapt to changing business needs.
• Effective verbal and written communication skills and ability to work collaboratively across teams.
• Experience reviewing loan files, financial documents, billing information, or other regulated documentation.
• Experience with audit, quality review, operations support, or exception processing activities.
• Comfort working with multiple systems, reports, and document images to complete research and validation tasks.
• Experience in mortgage servicing, loan operations, or a related financial services environment.

This role is scheduled Monday through Friday with flexible hours between 6:30 a.m. and 5:00 p.m. The position follows a hybrid schedule with three days in office and is based in Owensboro, Kentucky.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.91