Receptionist - State Farm Agent Team Member

Job Description

Job Description

ROLE DESCRIPTION:
Matthew Kendig State Farm is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking an outgoing individual to join our team as a receptionist.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

 

RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Licensing Requirement: A current Hawaii Property & Casualty insurance license is required for this position. If you’re not currently licensed, we will support you with up to three (3) weeks of paid structured training, including training materials, study guidance, and exam preparation support, to help you obtain your license. Successful completion of the licensing requirement within the first three (3) weeks of employment is required for continued employment.

Work Schedule: This position is in-office for the first six (6) months. After that period, employees may be eligible to transition to a hybrid work schedule based on performance and business needs.
This role follows 9:00 AM to 1:00 PM, Monday -Thursday, and 9:00 AM to 12:00 PM on Friday. You will also have the opportunity to earn additional compensation by helping meet customer needs.

QUALIFICATIONS:  

• Previous experience in a customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in conversations.
• Basic computer skills.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for driven and customer focused candidates.