Administrative Technician

Salary : $45,444.51 - $52,148.62 Annually
Location : 810 Union Street, Norfolk, VA
Job Type: Permanent Full-time
Job Number: 14143
Department: City Planning
Division: Planning
Opening Date: 06/03/2026
Closing Date: 6/14/2026 11:59 PM Eastern


Description
The Department of City Planning ensures the highest quality of life for present and future generations by providing excellent planning and enforcement services emphasizing the development of safe, healthy and fun communities where people choose to live, work and play.
The City of Norfolk's Department of City Planning is seeking a highly motivated individual to become our newest team member. The incumbent will provide excellent customer service to our customers, the willingness to support our staff, and must be a team player. Our Administrative Technician position involves the performance of a diverse range of business applications, record keeping, resources management, operational support, and customer service.

Essential Functions


Essential functions include but are not limited to:

• Managing the following: Front desk by answering multiple telephone lines and providing customer service, large mail outs and certified mail, maintenance requests, inventory and ordering of office supplies, records management, processing parking validations, and scheduling conference room usage.
• Perform clerical duties such as filing and spreadsheet maintenance.
• Perform financial duties by approving invoice payments, processing incoming payments received for applications in Clariti system on Salesforce Platform, generating deposit cash receipts.
• Other duties as assigned

Education/Experience


Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Required :

• Two years clerical experience.

Additional Information & Requirements

Work Schedule :

• M-F, 8:00 am - 4:30 pm, 40 hours per week ½ hour lunch

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  
  
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  
  
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  
  
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01


The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02


If you were referred for this position by a current City of Norfolk employee, please provide the employee's name, department, and job title. If not, please indicate by typing "N/A."
03


Please select the highest level of education you have completed.

• High School Diploma/GED
• Some College (6 months or more)
• Vocational/Technical Degree
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

04


How many years of clerical experience do you have?

• Less than 2 years
• 2-4 years
• 4-6 years
• 6 years or more

05


Which computer programs are you efficient in using? (select all that apply)

• Microsoft Word
• Microsoft Excel
• Microsoft Teams
• PeopleSoft
• Laserfiche
• Salesforce
• None of the above

06


How many years of customer service experience do you possess?

• Less than 1 year
• 1-2 years
• 2-5 years
• More than 5 years

07


The expected hiring range for this position is $45,444.51 to $52,148.62 (promotional rules apply). Are you willing to accept a salary with this range?

• Yes
• No

08


Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

• Yes
• No

09


Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
10


Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

11


Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question