Planet Fitness - Member Services Representative - Part Time - Dothan

Position Member Services Representative Location Dothan, AL, United States Pay $10.00 - $10.50 per hour Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system and take prospective members on tours. Sign up new members by calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed. Facilitate needed updates to members’ accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed. Assist in maintaining the neatness and cleanliness of the club, completing daily assigned tasks within the first hour of your shift, cleaning priority list, walk‑around and bathroom checks, and special cleaning projects as needed. Other duties and responsibilities based on club needs. Qualifications Must be 18 years of age or older. High School diploma or GED equivalent required. Customer service background preferred. Basic computer proficiency. Punctuality and reliability are a must. Ability to work independently as well as part of a team. A positive, upbeat attitude and a passion for fitness and health. Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding member expectations. Strong listening skills with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Occasional lifting of up to 50 lbs. Occasional exposure to toxic chemicals while cleaning. Equity & Diversity Statement Taymax Group, LP is an equal‑opportunity employer. We welcome applicants from all backgrounds and encourage applications from people with disabilities. Accommodations are available upon request. #J-18808-Ljbffr