SPA RECEPTIONIST

Salon & Spa Receptionist The Spa & Salon Receptionist will answer telephone calls as well as welcome and greet clients warmly, and ensure that they feel comfortable and happy on their visit. Key Responsibilities and Performance/Behaviors Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner. Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. Friendly and professional demeanor. Must have excellent phone etiquette and possess strong knowledge of how computers work, as well as the ability to use MS Office package to process and store information. Excellent multitasking skills to successfully handle several assignments together. Possess strong organizational skills required for achieving efficiency on the job. Good knowledge of beauty products to be able to promote them to clients. Excellent communication skills needed for effective discussions with clients to promote the Spa's products and services to them. Able and willing to work flexible schedule. Must obtain a NM Alcohol licenses. Move, lift, carry, push, pull and place objects weighing less than or equal to 20 pounds without assistance. Perform other essential duties as requested by the Spa Manager. High School Diploma or General Education Diploma (GED). Must have a proven record of dependability of performance. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.