Monitoring Dispatcher

Job Description

Job Description

Pye- Barker Fire and Safety is more than just a company. We have provided quality fire protection services & equipment since 1946 and our company has stood the test of time, providing quality fire protection for over 75 years. We continue to build on this foundation, growing our team with the same core values that made us who we are. We’ve built our reputation on responsive and reliable service, and this alone has earned us the trust of companies across the country, from small corner stores to large international manufacturers. If you’re seeking a meaningful role where you can make a real difference, we welcome you to jump aboard and join the top leader in the fire and safety industry!

Position Overview

We are seeking a highly organized and detail-oriented Monitoring Dispatcher to join our team. This position plays a critical role in coordinating technician schedules, processing new customer accounts, communicating with monitoring stations, and ensuring exceptional customer service. The ideal candidate thrives in a fast-paced environment, can effectively prioritize multiple tasks, and has strong communication and organizational skills.

Key Responsibilities

• Coordinate and dispatch technicians for service calls and installations
• Create, maintain, and adjust technician schedules as needed
• Set up new customer accounts and update existing accounts
• Obtain permits for new installations
• Review and process daily reports from monitoring stations
• Communicate with technicians, customers, and internal departments regarding scheduling and service updates
• Monitor work orders to ensure timely completion
• Maintain accurate customer records and documentation
• Assist with additional administrative duties as assigned

Qualifications

• Proficient in Microsoft Excel, Word, and Outlook
• Strong organizational, time management, and multitasking skills
• Excellent verbal and written communication skills
• Detail-oriented with the ability to work independently
• 2–4 years of office or administrative experience required
• Dispatching or scheduling experience preferred
• Customer service experience preferred
• Ability to work efficiently in a fast-paced environment

Ideal Candidate

• Previous dispatch or scheduling experience
• Experience in the security, fire alarm, or monitoring industry is a plus
• Strong problem-solving and decision-making abilities
• Ability to remain calm and organized under pressure
• High level of professionalism and reliability