Senior Program Manager

Hybrid Remote/ Redwood City, CAOperations – Operations /Full-time /HybridAbout Zūm:Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 7,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.Who You Are: Zūm is seeking a Senior Program Manager, Operations Excellence to drive process improvement, standardization, and performance management across our transportation network. This role focuses on building scalable processes and KPI frameworks across fleet operations, safety, compliance, and maintenance to improve efficiency, reliability, and cost performance.This role is ideal for candidates with backgrounds in consulting, strategic finance, logistics, or manufacturing, who bring strong analytical rigor and the ability to translate complex operational challenges into scalable, data-driven solutions.You will partner closely with Operations, Fleet, Safety, Finance, Product, and field teams to ensure consistent execution and measurable impact across locations.This is a hybrid position based out of our headquarters in Redwood City, CA. You will be required to be onsite 3 days per week (Monday, Tuesday, and Thursday). We will only consider candidates already located in the Bay Area.What You'll Do:Process Improvement & StandardizationIdentify inefficiencies and design scalable SOPs across fleet, safety, compliance, and maintenance workflowsSimplify and modernize manual or inconsistent processes (e.g., inspections, audits, incident management, maintenance cycles)Ensure processes are practical, audit-ready, and consistently adopted across locationsKPI & Performance ManagementDefine and implement KPIs across key areas (fleet utilization, safety performance, compliance adherence, maintenance reliability)Build dashboards and reporting frameworks to track performance at site, regional, and company levelsEstablish performance cadences (weekly/monthly) to drive accountability and continuous improvementCross-Functional Program LeadershipOwn and drive high-impact initiatives across Operations, Fleet, Safety, Finance, and ProductAlign stakeholders, clarify ownership, and improve cross-functional workflowsAct as the central connector to unblock issues and ensure progressExecution & Continuous ImprovementDrive disciplined execution with clear milestones, timelines, and measurable outcomesIdentify risks—especially in safety and compliance—and implement mitigation plansConduct post-implementation reviews and continuously refine processesChange Management & AdoptionLead rollout and adoption of new processes, tools, and KPI frameworksInfluence stakeholders from frontline operators to senior leadershipEnsure solutions are embedded into daily operations and sustained over timeWhat You Bring To Zūm:5–10+ years of experience in operations, program management, or process improvement in a fast-paced environmentBackground in consulting, strategic finance, logistics, manufacturing, or related operational environmentsProven track record of leading complex, cross-functional initiatives from problem definition through executionStrong communication skills with experience presenting to senior leadershipAnalytical mindset with the ability to translate data into insights and actionable decisionsDemonstrated ability to improve efficiency, safety, compliance, and cost performanceHigh ownership with the ability to operate independently and manage competing prioritiesExperience building KPI frameworks, dashboards, and performance management cadencesAdvanced Excel skills (Pivot Tables, VLOOKUPs); SQL preferredExperience in transportation, fleet operations, safety, compliance, or tech-enabled operations is a plusBachelor’s degree required; MBA or relevant advanced degree is a plusThe targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $155,000 to $185,000Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We may use artificial intelligence (AI) tools, such as Lever, Fountain, Factory Fix, Metaview, Gem, Claude, to support parts of the hiring process, including reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on applicant’s provided data or publicly available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected].