Front Desk Agent

Front Desk Agent

Lyle takes the best of "home" and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you're a proud Washingtonian or a guest in our capital city, you'll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond the expected, but never over the top.

We are seeking a Full Time Front Desk Agent to join our Front Office team and create exceptional first and lasting impressions rooted in thoughtful, heartfelt hospitality. This role is ideal for someone who is warm, personable, solution-oriented, and passionate about delivering memorable guest experiences.

At Lyle, we take the best of "home" and make it even better. It's a place where guests can make their own, feel cared for, and always feel welcome. Whether a proud Washingtonian or a visitor to our city, our goal is to create an experience that feels effortless, comfortable, and uniquely Lylebeyond the expected, but never over the top.

The Front Desk Agent serves as one of the first points of contact for our guests, ensuring every interaction reflects Lyle's commitment to genuine hospitality. Working closely with the Front Office team and other hotel departments, this role plays a key part in creating seamless and personalized guest experiences from arrival through departure.

Who We Are

• We live and breathe heartfelt hospitality, offering polished yet unobtrusive service
• We prioritize making every guest feel content, comfortable, and genuinely cared for
• We believe in simplicitycalm, intentional, and never dull
• We live like locals and strive to be a brilliant neighbor
• We thoughtfully anticipate guest needs to create an authentic, warm Lyle experience
• We are empathetic, welcoming, and always open
• There is truly no place like Lyle

Front Desk Agent Essential Functions

• Welcome every guest with a warm, genuine, and personalized arrival experience
• Provide seamless and efficient check-in and check-out services
• Anticipate guest needs and proactively create thoughtful, memorable solutions
• Answer guest inquiries and provide information about the hotel, local attractions, dining, and services
• Handle guest requests and concerns professionally, ensuring prompt resolution
• Accurately process reservations, payments, and daily transactions
• Maintain clear communication with Housekeeping, Engineering, and all hotel departments to ensure an exceptional guest experience
• Maintain accurate guest records and follow all cash-handling and Front Office procedures
• Uphold company policies, brand standards, and guest service expectations
• Perform additional duties as assigned to support Front Office operations

Knowledge, Skills & Experience

• Previous hospitality, hotel, customer service, or guest-facing experience preferred but not required
• Hotel experience is not requireda fun, welcoming personality is a must
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to remain calm, professional, and solutions-focused in a fast-paced environment
• Positive attitude with exceptional interpersonal skills
• Strong attention to detail and commitment to delivering outstanding guest service
• Flexible schedule required, including mornings, evenings, weekends, and holidays

Compensation:

$26.00 - $27.00 Per Hour

Benefits

At Lyle Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• 10 Days Vacation - Plus every year an extra day
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• Referral Incentive
• 401K with 5% Match
• Training and Development Programs
• Additional perks via United Healthcare
• Complimentary Employee Meals
• Employee Recognition programs

Equal Employment Opportunity Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location: Washington, DC