CERTIFIED NURSE ASSISTANT CNA

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Position Summary

The Certified Nursing Assistant (CNA) works in collaboration with the Program Registered Nurse (RN), Program Director, Resident Manager, and site supervisors to support and coordinate healthcare services for program consumers. The CNA serves as a liaison between consumers, healthcare providers, hospitals, and program staff to promote continuity of care, compliance with medical services, and positive health outcomes.

This position assists consumers in accessing healthcare services, supports medical appointment coordination, maintains healthcare documentation, participates in interdisciplinary treatment planning, and promotes consumer wellness through education and daily health-related supports.

Essential Duties and Responsibilities

Healthcare Coordination

• Coordinate and schedule initial, follow-up, annual, and specialty medical appointments for consumers.
• Prepare and complete appointment-related paperwork and documentation.
• Attend medical appointments as necessary or provide education to staff regarding the purpose of appointments and treatment recommendations.
• Clarify physician orders and communicate recommendations to appropriate staff members.
• Track appointments and notify the Program RN or Assistant Program Director of consumer refusals, missed appointments, or barriers to receiving care.
• Ensure all healthcare releases, consent forms, and medical authorizations are current and accurately maintained.
• Monitor compliance with required annual healthcare screenings, evaluations, and appointments.
• Maintain systems to ensure continuity of care and appropriate healthcare follow-up.

Hospitalization and Discharge Coordination

• Communicate with hospital case management staff within 24 hours of a consumer's hospital admission.
• Facilitate information sharing between hospital staff, program staff, and treatment providers.
• Participate in treatment team meetings and discharge planning meetings as appropriate.
• Maintain regular contact with hospitalized consumers through phone and in-person visits when required.
• Coordinate post-discharge follow-up care and ensure discharge recommendations are implemented.

Consumer Health and Wellness Support

• Assist consumers in understanding the importance of personal healthcare and independent activities of daily living (IADLs).
• Support staff and consumers in maintaining healthy lifestyles and wellness practices.
• Help ensure nutritious meals are planned and prepared daily in accordance with consumer needs.
• Promote preventive healthcare and encourage consumer participation in medical treatment and follow-up care.

Documentation and Compliance

• Maintain accurate healthcare documentation in the Electronic Health Record (EHR).
• Review consumer medical records and medical books on a quarterly basis to ensure compliance with applicable regulations and agency requirements.
• Identify and report documentation deficiencies or healthcare compliance concerns to the Program RN, Unit Director, or Assistant Program Director.
• Assist in the development, implementation, education, and monitoring of healthcare protocols and procedures.
• Support efforts to obtain and maintain documentation related to Durable Power of Attorney for Healthcare and Advance Directives, when appropriate.

Team Collaboration

• Participate as an active member of the multidisciplinary treatment team.
• Attend case conferences, team meetings, and trainings as required.
• Provide relevant healthcare information to support consumer treatment planning and service coordination.
• Collaborate with healthcare providers, direct care staff, family members, and community partners to promote quality care and consumer well-being.

Additional Responsibilities

• Complete assigned duties in accordance with agency policies, procedures, and regulatory requirements.
• Maintain confidentiality of consumer information in compliance with HIPAA regulations.
• Perform additional duties as assigned to support program operations and consumer care.

Qualifications

Required Qualifications

• Current Certified Nursing Assistant (CNA) certification.
• Valid driver's license with an acceptable driving record.
• Strong verbal, written, and interpersonal communication skills.
• Proficiency with computer applications and electronic documentation systems.
• Ability to work effectively as part of a multidisciplinary team.

Preferred Qualifications

• Experience working in behavioral health, mental health, intellectual and developmental disabilities (IDD), or related human services settings.
• Experience coordinating healthcare services and medical appointments.
• Familiarity with Electronic Health Record (EHR) systems.

Knowledge, Skills, and Abilities

• Knowledge of healthcare coordination and consumer advocacy.
• Ability to communicate effectively with healthcare providers, consumers, and team members.
• Strong organizational and time-management skills.
• Ability to maintain accurate records and documentation.
• Ability to prioritize multiple tasks and meet deadlines.
• Understanding of confidentiality requirements and professional boundaries.
• Ability to work independently while maintaining strong collaboration with the treatment team.
• Compassionate, professional, and consumer-centered approach to care.

Reporting Relationships

Reports To:

• Resident Manager
• Program Director

Works Closely With:

• Registered Nurse (RN)
• Assistant Program Director
• Site Supervisors
• Multidisciplinary Treatment Team

Working Conditions

The employee may be exposed to:

• Dust, fumes, mists, and gases
• Wet and humid conditions
• Extreme heat and cold
• Loud noise environments
• Mechanical, electrical, chemical, and burn hazards
• Confined spaces
• Community-based settings, healthcare facilities, and residential environments

Work is performed in office, residential, community, hospital, and healthcare settings.

Physical Requirements

Physical Demand Classification

Medium Work

Requires exerting:

• Up to 50 pounds of force occasionally
• Up to 20 pounds of force frequently
• Up to 10 pounds of force constantly to move objects

Essential Physical Activities

The employee must be able to:

• Sit and stand for extended periods
• Walk frequently throughout the workday
• Use hands and fingers to operate equipment and perform documentation tasks
• Reach above and below shoulder level
• Push and pull objects
• Bend, stoop, kneel, crouch, and crawl
• Climb stairs as needed
• Perform repetitive motions
• Communicate effectively through speaking and hearing
• Observe and assess consumers and environments

Equipment and Technology

• Computers and laptops
• Electronic Health Record (EHR) systems
• Telephone and cellular devices
• Printers, copiers, and scanners
• Microsoft Office applications and agency software programs