Retail Sales Representative I, II, and III

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.A Day in the Life of theSell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customersDemonstrate Astound's various products and services to inbound customer traffic at the retail centerCommunicate current promotions and offers to all potential customersEstablish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needsReview customer’s current level of service and introduce new services as appropriateDetermine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positiveSeek opportunities with customers to enhance the company’s image. Maintain a neat appearance, show respect and respect the customer’s propertyProvide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipmentUtilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiriesResolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understandingProcess installation, service change, disconnects and trouble call work orders according to departmental policies and proceduresReceive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basisTrack sales progress and document productivity on sales forms/ reports as provided by the companyEnsure all required paperwork is legible, complete and submitted in a timely mannerWhat You Bring to the Table:Phone customer support/service related background in call center environment preferredExhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectfulBilingual skills preferredFriendly, enthusiastic and outgoing demeanorDemonstrates a thorough knowledge of cable and data products and servicesAbility to learn and retain new information and concepts quicklyDemonstrates ability to diagnose and solve problemsExhibits the ability to follow direction and possesses the ability to follow throughDisplays proven good judgment and proactive decision-making skillsMust possess the ability to adapt to changeCable Television industry experience preferredTelecommunications experience preferredEducation and Certifications: High school diploma or equivalentWe're Proud to Offer a Comprehensive Benefits Package Including:401k retirement plan, with employer matchInsurance options including: medical, dental, vision, life and STD insurancePaid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organizationFloating Holiday: 40 hours per yearPaid Holidays: 7 days per yearPaid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local lawsTuition reimbursement programEmployee discount program*Benefits listed above are for regular full-time positionThe base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is:Retail Representative I - $18.70 - $26.18 per hourRetail Representative II - $19.64 - $27.49 per hourRetail Representative III - $20.62 - $28.86 per hourOur Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funAstound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. FCO (For San Francisco Candidates only):Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. CCPA Employee Privacy Policy (For California Candidates Only):