Information Technology (IT) Systems Support Specialist

Information Technology (IT) Systems Support Specialist

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.

Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.

ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at

Job Description

ProSidian Seeks a Information Technology (IT) Systems Support Specialist for Program Support on a Exempt W2: No Overtime Pay Basis Contract Contingent generally located across the CONUS - Richland, Washington Across The Pacific Northwest Region supporting DOE EM Hanford which is a Federal, regulated, high-stakes nuclear cleanup environment requiring multidisciplinary contractor support, compliance oversight, and mission assurance.

We seek Information Technology (IT) Systems Support Specialist candidates with relevant Environmental Management Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Environmental Management Sector Clients such as DOE. This as a Contract Contingent or Contract W-2 (IRS-1099) Oversight And General Support Services Under Job Task Category 03 Assistant Manager for Mission Support (AMMS) Functional Area / Swim Lane / Category Discipline Professional - General Support Services (GSS) For Hanford Field Office (HFO) Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

Provide services and support as a Information Technology (IT) Systems Support Specialist in the Environmental Management Industry Sector focussing on Environmental Services Solutions for clients such as U.S. Department of Energy – Environmental Management, Hanford Field Office (DOE-EM / HFO) | DOE – Environmental Management Consolidated Business Center (EMCBC), Cincinnati, OH Generally Located In CONUS - Richland, Washington and across the Pacific Northwest Region (Of Country/World).

Mission support services enhance infrastructure, operations, and logistics—driving safe, reliable, and efficient Hanford performance.

Provide Tier 1/2 support, manage accounts, patch systems, document knowledge base. This role provides services and support for Program Office #03 Assistant Manager for Mission Support (AMMS) under Job Task #03.03 - Information Technology (IT) Systems Support Specialist with Support Functions for Hanford Sitewide Mission Support Activities, programmatic technical support, project controls, cybersecurity analyst support, IT equipment administration support, and security support.

Information Technology (IT) Systems Support Specialist: Administers cloud environments, provides technical support, maintains system documentation, and manages IT equipment inventory to support DOE's mission and enhance IT infrastructure. The role is crucial for maintaining and enhancing the IT infrastructure at Hanford, ensuring efficient cloud administration, technical support, system documentation, and IT equipment management to support DOE's mission. With a DPLH of 1920, the anticipated total FTEs are approximately 3 FTEs for this ProSidian Engagement Team Role.

The role(s) are located in the Pacific Northwest Region is at or near CONUS - Richland, Washington. Initially identified Work Site Address (Subject to Change or Working Remotely): 2440 Stevens Center Place, H520 Richland, Washington 99354

Qualifications

Desired Qualifications For Information Technology (IT) Systems Support Specialist Candidates:

4–7+ years IT support; DOE preferred.

AA/BS IT or related; certifications helpful.

4–7+ years IT support; DOE preferred.

This position aligns with functional and technical requirements in the Environmental Management Sector and Information Technology (IT) Systems Support Specialist Candidates principally support Oversight And General Support Services Under Job Task Category 03 Assistant Manager for Mission Support (AMMS) Functional Area / Swim Lane / Category Disciplines.

Primarily focused on Assist program and project management support in daily business activities. initiatives and aligned with Program Support activities Oversight And General Support Services Under Job Task Category 03 Assistant Manager for Mission Support (AMMS) Functional Area Activities.

Service desk tools, O365, troubleshooting.

Customer focus, patience, documentation.

Publish self-service guides for DOE users.

Functional attributes of this role include IT systems/application support

Job Tasks related to Hanford Field Office (HFO) General Support Services (GSS) in this role shall include a broad spectrum of support responsibilities. required supporting personnel are subject to change throughout the period of performance, with increases/decreases in the number of supporting personnel positions expected. Support services may vary by up to +/-15% of the indicated staffing levels.

Travel as coordinated with the technical point of contact and approved in writing by the CO in advance is allowed, in accordance with Federal Travel Regulations.

ProSidian Team Members shall have a Facility Clearance, and their subcontractors and team members proposed to perform classified work shall have a Facility Clearance. When required, ProSidian personnel shall possess a DOE Clearance level as indicated in the Task description for the work performed.

Work shall be conducted at the Hanford Field Office and the Hanford Site in Richland, Washington.

The Government will provide the ProSidian Team with office space, computer workstations, and required software at the Hanford Field Office (HFO) location to support the performance of all tasks. Scope performance shall be conducted predominantly on-site at the Hanford Field Office (HFO) facilities (with some remote support as approved by the Contracting Officer [CO]).

Other Details

After-hours support may be required.

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Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.

Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership – ability to guide and lead colleagues on projects and initiatives Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people Communication – ability to effectively communicate to stakeholders of all levels orally and in writing Motivation – persistent in pursuit of quality and optimal client and company solutions Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization – ability to manage projects and activity, and prioritize tasks

Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom

Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:

Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives