Fleet Manager

Position Overview The Driver-Fleet Manager (East) will directly oversee Pike drivers within their designated area (Maine & New Hampshire). The Driver-Fleet Manager will focus on trucking execution and customer service, utilizing Telematics and scheduling to drive performance. The selected candidate will possess the ability to develop and maintain a strategic plan for the delivery business that aligns with corporate objectives. The Driver-Fleet Manager role involves customer service, recruitment, retention, staffing, compliance, driver safety, and productivity training. This position also requires demonstrating a professional, flexible attitude and strong organizational, written, and verbal skills. Key Competencies Drives Results : Consistently achieving results, even under tough circumstances. Cultivates Innovation : Creating new and better ways for the organizations to be successful. Attracts & Develops Talent : Attracting and selecting the best talent to meet current and future business needs. Developing people to meet both their career goals and the organization’s goals. Collaborates : Build partnerships and work collaboratively with others to meet shared objectives. Action Oriented : Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Resourcefulness : Securing and deploying resources effectively and efficiently. Manages Complexity : Making sense of complex, high quantity, and sometimes contradictory information to solve problems effectively. Customer Focus : Building strong customer relations and delivering customer‑centric solutions. Tech Savvy : Anticipating and adopting innovations in business-building digital and technology applications. Key Responsibilities (Essential Duties and Functions) Directly supervise all drivers, including annual performance appraisals, hiring, discipline, training, and scheduling safety and mentor meetings. Daily coordination and scheduling with transportation department and dispatch. Monitor driver performance at the yard, plant, and on the job site. Provide leadership and direction to the driver workforce. Interpret and work effectively within the guidelines of the company charter. Assist with customer relations, concerns, and issues. Ensure compliance with the DOT regulations and assist with audits as required. Daily coordination with dispatch manager for assistance in scheduling, driver conduct performance and attendance and apprenticeship programs. Communicate regularly with Foreman, Estimators & Project Managers to improve productivity and trucking efficiency. Follow‑up on delivery and driver complaints. Manage route plans to and from jobs and make sure internal and external drivers have all necessary information prior to driving to the job. Handle all property damage complaints associated with drivers and ensure proper reporting of incidents. Coordinate and resolve delivery access problems. Recruit hired haulers. Coordinate and plan long‑term trucking needs with construction and plants. Investigate and coordinate with safety director regarding all driver related property damage and industrial injury accidents. Complete reports and take appropriate disciplinary action (warning letter, suspension, termination). Participate in accident review and learning teams. Responsible for job site evaluations. Proficient in technologies that manage performance and other KPI’s. Assist with customer service. Work closely to help meet customer needs. Help build a relationship between customers and drivers. Continuous communication with 3rd party sales and scales with a focus on delivery availability at facilities. Additional Responsibilities Display a professional and courteous attitude to co‑workers, supervisors, and the public at all times. Must be willing to travel and work away from home when required. Must be willing to work nights and weekends when necessary. Report to the assigned job site in uniform and ready to begin work at the designated start time. Strict adherence to safety requirements and procedures as outlined in the Environmental, Health & Safety Manual. Strict adherence to Pike policies and procedures as outlined in the Employee Manual. Willingness to work in a team environment and assist co‑workers or supervisors with other duties as required. Supervisory Responsibilities Assist with interviewing and hiring process as necessary. Planning, assigning, and directing work. Willingness to develop subordinates’ technical and leadership skills and make recommendations for new job opportunities when appropriate. Effective management of employee performance through coaching, feedback (written and verbal), rewards, and discipline when necessary. Appraising performance, including annual evaluations and new employee checklist. Addressing complaints and resolving problems promptly. Lead by example. Ability to get work done through others using effective delegation, scheduling, and time management practices. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education/Experience Three to five years related experience and/or training or equivalent combination of education and experience. General Requirements Ability to read and interpret documents such as safety rules, DOT regulations, and procedure manuals. Ability to comprehend simple instructions, short correspondence and memos. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of organization. Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Must possess a valid driver’s license and dependable transportation to and from the job site. Knowledge/Skill Requirements Must demonstrate the ability to use a computer to communicate and analyze data. This includes but is not limited to the use of Outlook, MS Office programs, construction software and web‑based programs. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion Pike Industries, a CRH Company, is an affirmative action and equal opportunity employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. #J-18808-Ljbffr