Program Manager

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Zantech IT Services seeks a Program Manager to lead the Platform Agility and Capability Enhancement (PACE) task order supporting U.S. Customs and Border Protection (CBP) onsite in Ashburn, VA.

About the Role

PACE supports CBP's multi-cloud environment across four task areas: Chief Data Officer support, Infrastructure Modernization Strategy, Enterprise Cloud Schedule Management, and Operational Technology (OpsTech). The Program Manager owns delivery, staffing, quality, and client relationships across all four, and sits within the OpsTech task area at Ashburn.

This is a program management and cloud governance role. The Program Manager coordinates with the CBP Cloud Architecture Branch and with technical staff on the team; the role does not perform hands-on cloud engineering, development, or solution design. The PM must be fluent enough in cloud architecture to brief executives, evaluate technical recommendations, and hold the team accountable for technically sound work.

Key Responsibilities

Program and contract management

• Serve as the Key Personnel Program Manager, accountable for schedule, cost, staffing, and quality across all four PACE task areas.
• Act as primary liaison to the CO, COR, and Program Office points of contact; interface with senior OIT leadership.
• Implement quality controls, metrics, and measures that confirm services are delivered as the Statement of Work requires.
• Formulate and review task plans and deliverables with CBP and team leads, then drive execution against approved plans.
• Produce and deliver the Weekly Status Report (every Monday), the Monthly Status Report, and the risk register; lead the monthly COR and stakeholder meeting.
• Coordinate subcontractor staff and task leads in a multi-company team.
• Maintain transition-in and transition-out plans, including the Transition Out Plan due 90 days before task order expiration.

Staffing and onboarding

• Manage the personnel management system: CBP Background Investigation (BI) package submissions, start-date coordination with the COR, and staff equipment tracking.
• Plan for BI timelines in every staffing decision; no one onboards without a favorable BI.
• Confirm all staff complete CBP mandatory training and are trained on required tools and processes.

OpsTech governance and executive communications

• Apply agile principles to coordinate OpsTech program activities, knowledge management, risks, and issues.
• Prepare executive briefings, talking points, and communication plans for ISS stakeholders, including ECSD, OpsTech, and the Infrastructure DAC.
• Support engagement with executive audiences such as Executive Assistant Commissioners, the COO, and the Resource Management Council, through products like the Quarterly Cloud Migration Briefing and PACE Biweekly Program Report.
• Oversee Power BI dashboard delivery, including the Cloud Schedule Dashboard and OpsTech Centralized Repository, holding the team to monthly and biweekly update cycles.
• Provide strategic planning support on industry trends, emerging technology integration, and cloud governance best practices.

Required Experience or Knowledge of the following technologies/functions:

• Minimum 10 years of total professional experience, including at least 4 years of high-level project or program management, preferably on technical solution delivery.
• Demonstrated experience communicating with and briefing senior levels of a customer organization.
• Experience meeting with customer and contractor personnel to build and review task plans and deliverables, then executing them to approved plans.
• Experience managing cross-functional teams in a highly collaborative environment.
• Experience managing technology requirements and rapid-response tasking.

Required Education/Certifications:

• Education Preferred:
• Bachelor's degree (BA/BS)
• Bachelor's degree in Business Administration, Information Systems, or a related field
• Certifications Required:
• Current Project Management Professional (PMP) and/or Program Management Professional (PgMP) from PMI.
• Current cloud solution architecture certification from a FedRAMP-authorized cloud service provider, such as AWS Certified Solutions Architect (Associate or Professional) or Microsoft Certified: Azure Solutions Architect Expert.

Required Security Clearance:

• US Citizenship and the ability to obtain and maintain an active Secret or higher clearance, per contract requirements.

“ Outstanding Performance…Always!”

Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!