Support Specialist

LIHEAP Support Specialist - Johnson County Johnson County NSC - Mountain City, TN 37683 Overview Salary Range $15.07 - $16.40 Hourly Position Type Full Time High School Description LIHEAP Support Specialist | Northeast Tennessee Position Summary Do you enjoy helping people while working with data, documentation, and program eligibility requirements? As a LIHEAP Support Specialist, you'll play a critical role in helping low-income households access assistance with heating, cooling, and utility expenses through the Low-Income Home Energy Assistance Program (LIHEAP) and related programs. In this position, you'll review applications, verify eligibility, maintain accurate records, and ensure assistance is delivered in compliance. If you're detail-oriented, organized, and passionate about helping others, we invite you to join a team committed to Helping People. Changing Lives. Essential Functions Application Processing and Customer Service Review, verify, and process applications for LIHEAP and related assistance programs Determine applicant eligibility based on program requirements and established guidelines Collect, verify, and maintain accurate documentation required for application processing Provide exceptional customer service by responding to inquiries from applicants, community partners, and the public Assist applicants with understanding program requirements, application procedures, and eligibility criteria Maintain confidentiality and exercise discretion when handling sensitive client information Process applications accurately and efficiently while meeting established deadlines and performance standards Refer applicants to additional community resources and agency programs when appropriate Data Management and Program Administration Perform accurate data entry and maintain electronic and physical program records Conduct quality control reviews to ensure completeness and accuracy of applications and documentation Monitor records and files for compliance with program requirements Generate and maintain reports, correspondence, and other program documentation as assigned Utilize agency software systems and technology tools to track services and program outcomes Maintain a high level of accuracy while managing multiple tasks and priorities Community Outreach and Program Support Represent UETHDA and Community Services programs at outreach events and community activities Promote awareness of LIHEAP and other available assistance programs throughout the eight-county service area Develop and maintain positive working relationships with utility vendors, community organizations, referral partners, and service providers Assist with marketing and outreach efforts designed to increase program awareness and accessibility Participate in staff meetings, training opportunities, and professional development activities Perform other duties as assigned Compliance and Regulatory Responsibilities Maintain knowledge of federal, state, and agency policies governing LIHEAP and related programs Ensure all applications and program activities comply with applicable regulations and grant requirements Support program integrity through accurate recordkeeping, eligibility verification, and quality assurance practices Adhere to agency confidentiality standards and all applicable privacy requirements 17 paid break-days and holidays Healthcare coverage is provided through the State of Tennessee, with UETHDA covering 100% of the monthly premium for employee-only plans (valued at approximately $600 per month or $7,200 annually). Additional coverage options are available, with any cost difference paid by the employee. 1 day of healthcare/personal leave accrued per month (12 days per year) Retirement Plan: Tennessee Consolidated Retirement System (TCRS). Eligible employees contribute 5% of annual wages on a pre‑tax basis to the defined TCRS plan. UETHDA contributes an amortized amount as determined by TCRS. Employees become fully vested after five years of eligible service. Group Term Life Insurance (coverage equal to 1.5 times annual wages) and Voluntary Life Insurance are offered, with Group Term Life fully paid by UETHDA. Dental, Vision, Short-Term Disability, and Long-Term Disability options are available at 100% cost to the employee. Additional 401(k) and 457 Savings Plan options are available without employer match. Qualifications High School Diploma or GED required Associate degree in Business, Marketing, Communications, Technology, Human Services, or related field preferred Minimum of two years of experience in customer service, administrative support, program eligibility, data processing, communications, or a related field Strong attention to detail and accuracy with demonstrated data entry proficiency Excellent written and verbal communication skills Strong organizational skills with the ability to manage multiple priorities and deadlines Proficiency with Microsoft Office 365, including Word, Excel, Outlook, and PowerPoint Ability to maintain confidentiality and exercise sound judgment Strong interpersonal skills and a service‑oriented approach Valid Tennessee driver's license with acceptable driving record Must successfully pass reference, background, criminal history, and education verification checks Position Type/Expected Hours of Work This is a full-time, non-exempt position paid hourly. Standard work hours are Monday through Friday from 8:00 a.m. to 4:30 p.m. Some evening and weekend hours may be required for outreach events and community activities. Travel throughout UETHDA's eight‑county service area may be required. Equal Opportunity Employer Statement UETHDA is an Equal Opportunity Employer committed to hiring passionate, diverse professionals who want to make a difference in the lives of individuals, families, and communities throughout Northeast Tennessee. Starting salary based on education and experience with a range of $15.07 to $16.40 an hour. #J-18808-Ljbffr