Deskside Support Technician

Desktop Support TechnicianRequired Skills & Experience:1+ year providing IT end user supportAbility to obtain CompTIA A+ certificationExperience troubleshooting extensively in Microsoft Outlook, performing remote logins, password resets, active directory, working with a ticketing systemProfessional, great customer service, and strong communication skillsReliable transportationAbility to work independently with minimal supervisionAbility to work on-site 5x per weekNice to Have Skills & Experience:Desired qualifications include working knowledge in one or more of the following technologies: Active Directory Tools Remote Tools Microsoft Office 365 Suite Microsoft CopilotDesired Certifications include: CompTIA A+ Certification CompTIA Security + Certification ITIL Foundation Course HDI Customer Service CertificationResponsibilities:Perform IMAC (Install, Move, Add, Change) services for county assets to include computers, tablets, phones, printers, and other IT devices.Provide full life cycle IT support for Montgomery County Government as a Deskside Support Technician in Derwood, MD.Support a large environment of 12,000 users and 15,000 devices across the county.Handle additional IT tasks such as project work, asset replacements, imaging, disposals, data transfers, deployments, Active Directory support, and more.Use ServiceNow to manage and resolve 5+ tickets per day.Manage appointment scheduling and provide assistance for walk-in appointments.Maintain a professional demeanor and adhere to business casual dress standards while interacting with users and team members.Work Hours Monday–Friday, 8:00 AM – 5:00 PM. Insight Global