Small Business Collections Lead (Hybrid)

Small Business Collections Lead (Hybrid) Overview As a Small Business Collections Lead, your primary responsibility will be to coach and mentor team members to ensure their success and a positive customer experience. Additionally, you will partner with management in guiding the team towards achieving maximum efficiency and overall effectiveness. This role reports to the Senior Lead, SMB Collections. Responsibilities Monitor metrics, performance criteria, policies and procedures to improve representative's productivity Assist with one-on-one meetings, weekly meetings, and coaching sessions Identify trends and recommend appropriate solutions to improve performance and promote engagement Support employee engagement with use of reward and recognition tools Collaborate with and help support teams to reach business growth Perform additional functions as assigned by direct manager Requirements 3 or more years of collections experience (B2B collections experience is a plus) 1 or more years of leadership experience Proficiency in Excel and a strong aptitude for working with diverse types of technology Excellent interpersonal skills are necessary for effective collaboration with multiple internal teams and external partners Comfort with a dynamic work environment and a demonstrated ability to adapt to change are crucial attributes Compensation and Benefits The budgeted annual salary range for this position is $48,400 to $71,600. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. Hybrid in-office schedule: in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays Health, dental, and vision insurance including mental health benefits 401(k) matching plus a Roth option (U.S. based employees only) PTO and paid holidays Sabbatical program (for eligible roles) Summer hours (for eligible roles) Paid parental leave DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, Parents @ Enova) Employee recognition and rewards program Charitable matching and a paid volunteer day About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Review our California Privacy Policy for Job Applicants. #J-18808-Ljbffr Enova International