Client Manager Hybrid (New York)

Job ID: 96257316960Posted: 2026-07-20Location: New York, New York, United StatesSalary: $129,840.00 - $194,760.00Category: Institutional Sales, ProfessionalCompany: CitiJob Purpose:A solutions-driven role to help resolve on-boarding, documentation, regulatory, or other infrastructure issues preventing our key customers from either growing or enhancing business with the Markets division in North America.Job Background/context:This role reports into Markets Operations, specifically this role will reside within Client Facilitation. This role will be integral in support of the following initiatives: Ensure coordination of Credit, Legal and Operational efforts related to new and existing business integral to the franchiseAssist in maintenance of, and the design of new processes/protocols to ensure efficient processing and escalation of client request or issues with a focus on risk related issuesProvide a point of escalation, debate or discussion for our key customers with respect to these issuesThis is a unique and challenging role that provides exposure to clients, to various product and control groups as well as visibility from senior business leaders, with a focus on enhancing the client experienceKey Responsibilities:The primary function is to improve the service and experience offered to our Platinum and Priority customers across the region, ensuring the client receives a service that is seamless and structured to ensure efficiency. As stated this is a client solutions based role facilitating the management of the various documentation processes, Credit approvals and operational troubleshooting as necessary. As such the candidate will:Act as point of escalation and interface for risk related issues across Markets clientsBecome the interface and/or relationship (point of contact) for our key customers with respect to the pre-execution on-boarding processDevelop and implement client driven solutions to enhance the client experience through the trade lifecycleCo-ordinate and ensure completion of various client requests including ISDA’s and other agreements i.e. GMRA’s etc.Act as a point of escalation/resolution for other client impacting events such as risk, regulatory or legislative changeCoordinate the setup and completion of other bespoke agreements or arrangements to help drive the customer franchiseManage an efficient new approval and escalation process for non-standard documentation requests from clients (work with the trading desk / XVA on certain trade approvals)Address ad-hoc requests from institutional accountsCreate metrics for use in client tracking and improved transparencyWork with management and others on the team globally to ensure that the strategic goals are metHelp manage sensitive issues both internally and externally in a client friendly manner, managing expectations throughoutOverall drive change and efficiency to ensure the customer experience is both nimble and painlessDevelopment Value:Role offers the opportunity to work closely with the Sales & Trading desks, building technical product knowledge & understanding of end-to-end infrastructure. Broad exposure across the Citi client network both internal and external to MarketsA client facing role that will provide exposure to the firm’s key customers both from a business, infrastructure and regulatory perspectiveAlso offers exposure to Trading/Sales, Risk Management, Legal, Compliance and Operation’s departments in understanding the implications of derivative transactions in a fast-changing marketplace. Knowledge/Experience & Qualifications: Ideal candidate will have 4+ years experience in financial services and a risk based background.Solid Powerpoint and presentation / deck creations skillsGood exposure or previous experience in a client development, marketing, relationship, risk or similar roleBroad range of Markets products such as Fixed Income, Equity, FX and Commodity Products, specifically but not limited to derivatives and financing transactionsKnowledge of trade flows, infrastructure and documentationCounterparty Credit Risk experience preferredDocumentation experience advantageousGood operational control, change management & customer interaction experience would also be a benefitEducation: Degree preferred (Legal advantageous)Skills & CompetenciesAbility to quickly learn in-house trading and related systemsSuperior verbal and written communication skillsExceptional process and conflict management ability Highly motivated, self-starter who can work on own initiativeAbility to prioritise multiple tasks based on materialityFast thinker/quick learner, possess the ability to work effectively under pressure in a rapidly changing environment in order to meet tight deadlines.Technology, Efficient and effective use of office software (including spreadsheets and powerpoint)Process management skills an advantageAbility to drive the decision process without direct ownership------------------------------------------------------Job Family Group: Institutional Sales------------------------------------------------------Job Family:Investor Sales------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:New York New York United States------------------------------------------------------Primary Location Full Time Salary Range:$129,840.00 - $194,760.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Anticipated Posting Close Date:Jul 27, 2026------------------------------------------------------Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.Illinois residents – AI Notice and Right------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi’s EEO Policy Statement and the Know Your Rights poster.