Assistant General Manager

Job TitleWe're looking for motivated, engaged people to help make everyone's journeys better.Position OverviewReporting to the Hub BU Leader, this position leads and manages the Culinary/Hot Kitchen, Assembly and Transportation departments of the airline catering unit or "flight kitchen" with gross revenues of $100+ million and direct and indirect headcount of 1,000+ employees.Annual Hiring Range$140k to $150k /Per Year plus 20% STIPBenefitsPaid time off401k, with company matchCompany sponsored life insuranceMedical, dental, vision plansVoluntary short-term/long-term disability insuranceVoluntary life, accident, and hospital plansEmployee Assistance ProgramEmployee DiscountsFree hot healthy meals for unit operations rolesMain Duties and ResponsibilitiesLeads and manages Culinary/Hot Kitchen, Assembly and Transportation departments to ensure production standards and customer service requirements are met.Drives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set thereof.Responsible for the maintenance of key performance metrics for the departments.Ensures Customer requirements/specifications and service requirements are complied with on all airline accounts; this includes production processing, on-time performance, equipment inventory, and quality assurance controls.Maintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and company.Supports customer audits and government audits to meet compliance.Monitors all menu cycles to ensure customer service and satisfaction is not interrupted.Ensures that all HACCP, FDA, Local Airport, Quality Assurance, and Airline Specifications are maintained at the highest level.Supports and assists Lean initiatives, and Quality initiatives to achieve OPEX targets.Ensures that proper equipment is maintained and controlled in the Unit for operation excellence.Ensures all Corporate Policies and Procedures are followed and maintained.Develops Standard Operating Procedures.Ensures the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and corporate requirements.Manages operation staff on a day-to-day operation aspect to drive for exceeding set targets.Responsible for annual performance evaluations of direct reports in compliance with corporate initiatives.Monitors employee relations in each Department, ensures compliance with the National Master and Local Addendum labor agreements in the Departments.Assists the BU leader on projects, investigations, training, corporate goals and objectives, and airline requests.Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI (Preventive Controls Qualified Individual) according to company policy.Completes all company required training including but not limited to ServSafe Sanitation Manager Certification.QualificationsEducation:Bachelor's degree in business administration or related field requiredWork Experience:Successful track record as a Manager or Assistant Manager in airline catering required.Minimum 10 years of management experience in in-flight catering or food manufacturing environment required.Proven experience successfully managing a team of supervisors and managers for a single operating unit requiredDemonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred.Previous customer service and/or account management experience required.Strong track record of innovation and making changes to the operation to further improve the work environment and unit performanceLabor relations experience is requiredTechnical Skills: (Certification, Licenses and Registration)Must have strong and effective leadership skillsMust be comfortable with all levels of employees and have the ability to drive positive program change.Must be a Team builder with the ability to lead and motivate a diverse management and hourly staffExcellent problem solving skills, planning and scheduling capabilities managing multiple account requirementsAbility to effectively manage multiple operations while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and securityAdvanced Microsoft office tool skills (excel, word)Knowledge of quality auditing, inspection methodsDetail oriented and excellent project management skillsStrong organizational skills, able to prioritize responsibilities and multi-taskChange AgentAble to obtain an AOA badge and customs seal.Language / Communication Skills:Strong interpersonal skills and the ability to interact effectively with multiple departments and customersExcellent written and oral communication skills.Job DimensionsGeographic Responsibility: Hub UnitType of Employment: Full-timeTravel %: Up to 25% as required to attend management or leadership team meetingsExemption Classification: ExemptInternal Relationships: all levels of employeesExternal Relationships: customers, government agenciesWork Environment / Requirements of the Job: production kitchen facility (there may be physical discomfort due to temperature and noise)Budget / Revenue Responsibility: (Local Currency): $100+ millionOrganization StructureDirect Line Manager (Title): Hub BU LeaderDotted Line Manager (Title, if applicable): N/ANumber of Direct Reports: 3Number of Dotted Line Reports: N/AEstimated Total Size of Team: 600+gategroup Competencies Required to be Successful in the Job:Thinking – Information Search and analysis & problem resolution skillsEngaging – Understanding others, Team Leadership and Developing PeopleInspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectivelyAchieving – Delivering business results under pressure, Championing Performance Improvement and Customer FocusDemonstrated Values to be Successful in the PositionWe treat each other with respect and we act with integrityWe communicate and keep each other informedWe put our heads together to problem solve and deliver excellence as a teamWe have passion for our work and we pay attention to the little detailsWe foster an environment of accountability, take responsibility for our actions and learn from our mistakesWe do what we say we will do, when we say we are going to do itWe care about our coworkers, always taking an opportunity to make someone's day betterThe above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: