Customer Service Representative

Customer Service Representative (Member Advocate)

Company: Path Vacations
Location: Sanbornton, NH
Job Type: Full-time (40 hrs/week)
Schedule: Monday-Friday, 9:30a to 6p
Work Environment: On-site

About the Role


We are seeking a dependable and detail-oriented Customer Service Representative to support our vacation membership operations. This role is responsible for assisting customers with account-related needs, reservations, and general inquiries while ensuring a high level of service and accuracy.


This position combines customer interaction, administrative responsibilities, and coordination with internal teams. The ideal candidate is organized, professional, and comfortable handling both phone and computer-based tasks throughout the day.


Responsibilities

• Answer inbound customer phone calls in a professional and courteous manner
• Process customer payments and accurately enter them into the system
• Make outbound calls for follow-ups and general customer support
• Assist customers with booking reservations through company resorts and affiliated partners
• Respond to customer emails and provide clear, timely communication
• Coordinate with internal departments and escalate issues when appropriate
• Perform administrative tasks including scanning, filing, document management, and mailings
• Maintain accurate records of customer interactions and transactions
• Support internal teams with additional tasks and projects as assigned

Qualifications

• High School Diploma or equivalent required
• Prior experience in the hospitality industry

Benefits

• 401(k)
• Health insurance
• Paid vacation
• Paid holidays
• Access to resort amenities including fitness center, pool, golf course, laser tag, and more

Requirements

Requirements

• Strong communication and customer service skills
• High attention to detail and accuracy
• Professional and consistent demeanor
• Ability to manage multiple tasks and priorities
• Comfortable working across departments
• General computer proficiency, including Microsoft Office (Word, Excel, Outlook)
• Ability to clearly explain information and resolve customer inquiries