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Customer Service Call Center Representative

Next Level Staffing

Job Description

Job Description

The Customer Success Representative role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment. This position is primarily computer and phone based, focused on supporting existing customers and ensuring an excellent customer experience from start to finish.

Responsibilities include:

  • Answering inbound customer calls, emails, and live chats
  • Monitoring, responding to, and entering orders from the company email inbox
  • Processing orders accurately and efficiently
  • Assisting customers with product questions and account support
  • Recommending appropriate products based on customer needs
  • Routing requests to the appropriate internal departments
  • Navigating multiple systems and documenting customer accounts thoroughly and accurately
  • Supporting retention and long-term customer satisfaction through proactive service

Schedule:

  • Monday & Wednesday: 8:00 AM – 4:30 PM
  • Tuesday, Thursday & Friday: 9:00 AM – 5:30 PM

Qualifications:

  • Strong communication and customer service skills
  • Comfortable multitasking in a fast-paced environment
  • Basic to intermediate computer proficiency
  • Strong attention to detail and accuracy
  • Reliable attendance and punctuality
  • Positive attitude and team-oriented mindset
Vacancy posted 2 days ago
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