Customer Advocate

Member Experience Advocate At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. As Member Experience Advocate, you will be responsible for delivering a compassionate and seamless experience by assisting members/providers with detailed inquiries related to benefits, eligibility, and claims. This role focuses on clear communication, active listening, and problem-solving to make processes easy for member/providers while ensuring accuracy and confidentiality. Advocates serve as trusted resources, helping members/providers navigate their health options and supporting positive outcomes through proactive engagement. Now Hiring October 5th, 2026 Start Date Must reside in Minnesota to be eligible for this position. Paid training provided to prepare you for success in the role. Training start date: October 5, 2026 Training schedule: MondayFriday, 8:30 a.m.5:00 p.m. CST Training duration: Approximately 12 weeks Schedule after training: Rotating 8.5-hour shifts MondayFriday between 7:00 a.m.6:00 p.m. CST 100% remote, work-from-home position High-speed, land-based internet service is required Internet connection must be hard-wired from your router to company-provided equipment Pay range: $23.00$24.00 per hour, based on experience. Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. $21.96 - $25.25 - $28.54 Hourly Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: Medical, dental, and vision insurance Life insurance 401k Paid Time Off (PTO) Volunteer Paid Time Off (VPTO) And more To discover more about what we have to offer, please review our benefits page. At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: View email address on click.appcast.io. Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.