Senior Manager, Technical Services

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work that changes the world is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. Pure Storage is seeking an experienced Senior Manager for our Technical Services team in Lehi, Utah or Raleigh, North Carolina. Senior Managers in Technical Services are uniquely responsible for maintaining the culture of service and collaboration that differentiates Pure from other storage vendors, and from other employers. Through their mentorship and guidance of first‑time managers, team leads, and coaches, they set the tone for the organization that is directly reflected in the quality of engineer interactions with customers and in the desirability of Pure Technical Services as a place to work. Key Responsibilities: Supervision of 1-5 managers/team leads and a direct team of individual contributors Provide guidance, mentorship, and development to managers, team leads, coaches, peers and other direct reports Ensure priorities and goals for the functional area or areas are clear and aligned with Pure’s corporate goals and the more general goals and priorities of Pure Technical Services Work with managers to ensure goals cascade to all individual contributors in a way that facilitates organizational clarity Develop strategies and execution plans for support delivery and future service differentiation with management peers Collaborate across functions with peers in other organizations to accomplish shared goals as one Pure team Partner with peers and management on talent, diversity & inclusion and development guidelines Fully understand and effectively communicate the state of the business Participate in or contribute to projects as assigned Cultivate career development of staff members through coaching, training, performance evaluations and appropriate job assignments; maintain technical competence and establish management succession Identify, lead and execute on projects Champion initiatives to resolve critical processes and technology‑related issues Work cross‑functionally across Pure Storage to drive/develop initiatives Partner with recruiting to set priorities for hiring Help resolve internal conflicts Schedule regular team meetings, guide direct reports in determining team goals, and assist in creating a path for growth and success Mentor managers on how to be effective in team management and provide feedback Build strong relationships with key technical influencers and decision makers within the organization What You’ll Need to Bring to This Role: A minimum of 7‑10 years of experience in a customer‑facing, technical support role At least 5 years of management experience Willingness to work the following shift: Monday – Friday from 7am – 4pm MST Excellent communications and organizational skills Experience recruiting technical talent and developing a strong team and leadership bench Track record of managing high‑performing and engaged teams Proven ability to resolve customer and employee problems, complaints and issues using appropriate internal and external resources Prior support experience in the technical industry Experience working across multiple teams in developing procedures, policies, improving operational efficiencies, etc. Successfully established and delivered operational directives for two or more teams/departments Change‑management experience is required Knowledge of ITIL concepts is preferred (ITIL Certification is a bonus!) Bachelor’s Degree or equivalent years of experience We are primarily an in‑office environment and therefore expect you to work from the Lehi, Utah office in compliance with Pure’s policies unless you are on PTO, traveling, or on other approved leave. Salary ranges are determined based on role, level, and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline; we accept applications on an ongoing basis until the job is filled. The annual base salary range is: $123,000 – $212,000 USD. What You Can Expect from Us: Pure Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Pure Growth: We give you space and support to grow along with us and contribute to something meaningful. We have been named Fortune’s Best Large Workplaces in the Bay Area, Fortune’s Best Workplaces for Millennials, and certified as a Great Place to Work. Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company‑sponsored team events. Check out purebenefits.com for more information. Accommodations and Accessibility: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA‑View email address on click.appcast.io if you’re invited to an interview. Where Differences Fuel Innovation: We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion, and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story. Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don’t match all of the role criteria. If you think you can do the job and feel you’re a good match, please apply. How to Apply Interested in this position? Please submit your resume and cover letter through the application portal. #J-18808-Ljbffr TechBrains