IT Intern - Managed Services Provider

Position Summary:

We are seeking a motivated and eager

IT Intern

to join our growing team at TeamLogic IT. This internship offers hands-on experience supporting small to medium-sized businesses (SMBs) with their day-to-day IT needs. Under the guidance of our experienced technicians, you will gain real-world exposure to managed IT services, technical troubleshooting, and client support in a professional environment. This is an excellent opportunity for someone pursuing a career in IT who wants to build foundational skills, earn practical experience, and grow within a fast-paced and supportive team. At TeamLogic IT, we strive to provide the best customer experience (CX) to everyone we interact with — so strong interpersonal and communication skills are just as important as your technical aptitude. Responsibilities: Technical Support Assistance:

Support senior technicians in providing remote and on-site technical assistance to SMB clients, helping troubleshoot basic hardware and software issues under supervision. System Maintenance:

Assist with routine maintenance tasks on client systems, including software updates, backups, and system monitoring to help ensure optimal performance and security. Incident Logging:

Help manage incoming IT service requests by accurately logging, tracking, and updating tickets in our ticketing system in a timely manner. Client Communication:

Communicate professionally with clients and team members, providing clear status updates and maintaining a positive, customer-focused attitude at all times. Documentation:

Assist in creating and maintaining documentation of client systems, common procedures, and issue resolutions within our ticketing and documentation platforms. Security Awareness:

Support the team in basic security tasks such as antivirus updates and monitoring alerts, while learning about broader security practices and protocols. Hardware & Software Setup:

Help with the unboxing, setup, installation, and configuration of hardware and software for client environments under technician guidance. Learning & Development:

Actively participate in team meetings, training sessions, and knowledge-sharing opportunities to grow your technical skill set and understanding of the MSP industry. Knowledge, Skills, & Qualifications: Education:

Currently pursuing (or recently completed) a degree, diploma, or certificate in Information Technology, Computer Science, or a related field. Experience:

Prior IT experience is

not required

— a willingness to learn and a passion for technology are what matter most. Any prior helpdesk, lab, or personal IT experience is a plus. Technical Aptitude:

Basic familiarity with Windows operating systems and common applications (e.g., Microsoft 365). Exposure to macOS or networking concepts is a bonus. Problem-Solving:

A curious and analytical mindset with a desire to diagnose and resolve technical challenges. Communication:

Strong verbal and written communication skills, with the ability to explain basic technical concepts clearly to non-technical users. Customer Service Mindset:

A professional, friendly, and patient approach when interacting with clients and team members. Team Player:

Comfortable working both independently and collaboratively in a team setting, with a proactive attitude and strong work ethic. Work Environment: This position involves a mix of remote support assistance and occasional on-site visits to client locations alongside a senior technician. A dynamic, fast-paced environment focused on delivering high-quality IT support to SMB clients. Collaborative and supportive team culture where questions are encouraged and learning is celebrated. What You'll Gain: Hands-on experience

in a real MSP environment working with live client systems Mentorship

from experienced IT professionals Exposure

to industry-standard tools including RMM platforms, PSA ticketing systems, and documentation platforms Resume-building

experience across hardware, software, networking, and client support Potential pathway

to a full-time role upon successful completion of the internship Company Overview: At TeamLogic IT, we offer a dynamic and supportive work environment where your contributions are valued and your professional growth is encouraged. You'll have the opportunity to work on diverse and real-world IT challenges, build your technical foundation, and make a meaningful impact on our clients' businesses. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America. Note:

This internship is ideal for students or recent graduates looking to launch their IT career. We welcome candidates from all backgrounds who bring enthusiasm, curiosity, and a desire to grow. No prior professional IT experience is required — just bring your passion for technology and your drive to learn!