Desktop Support

Assess and prioritize daily work based on outstanding Worldwide Service Desk issues Ticket and time tracking using our ITSM solution, ServiceNow Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages Administration of Active Directory and O365 for all user and end-user system objects Provide local hands-on support for corporate tier 3 IT teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities Maintain ongoing computer refreshes and setups Create documentation, standard work, and knowledge base articles Act as a local resource for Worldwide Service Desk projects Participation in after hours on-call support may be required SKILLS & KNOWLEDGE: Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment preferred Knowledge of Windows 10, Windows 11, and MacOS Experience configuring and maintaining laptops and desktops in an enterprise environment preferred Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint Self-motivated with the ability to work independently and/or collaboratively with remote peers Excellent communication and customer service skills required 2-year technical degree or equivalent experience preferred 1-3 years’ experience working in an enterprise helpdesk setting preferred WORKING CONDITIONS: Manual and physical dexterity required Must be able to lift 40 + pound equipment Warehouse, office, and manufacturing environment Flexible work from home options available. #J-18808-Ljbffr