TELLER

Job Description

Job Description

POSITION DESCRIPTION: 

TELLER 

Department: BRANCH OPERATIONS 

Classification: Non-Exempt  

Reports to: Branch Manager 

GENERAL DESCRIPTION:  

Assist members in a professional, friendly and courteous manner while accurately processing transactions involving the receipt and disbursement of funds, both cash and checks resulting in proper daily balancing. Consult with members to identify and cross offer products and services that meet the members financial needs.  

ESSENTIAL FUNCTIONS:  

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed, and are subject to change: 

1. Represents Carolinas Telco FCU’s in a courteous and professional manner and ensure CTFCU reputation is maintained and projected
2. Exhibits the core values of CTFCU in interactions with members and colleagues.
3. Accurately process deposits, loan payments, disburses cash or check withdrawals in person or received by mail in compliance with credit union policy and federal regulations.
4. Detects and resolves discrepancies promptly. Verifies transactions. Monitors deposit amounts, and examine documents for endorsement and negotiability

1. Actively cross-sells Credit Union products and services.
2. Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
3. Keeps manager informed of area activities and any significant problems and assists area personnel as required
4. Completes required reports and records accurately and promptly
5. Contribute to the Overall Branch Performance.
6. Adheres to the Credit Union's core values in carrying out Carolinas Telco’s mission and vision. 
7. Additional tasks and duties assigned
8. Some travel to support other locations may be required.

PERFORMANCE MEASUREMENTS  

1. Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
2. Strives to exceed monthly goals and contributes to the overall branch performance. 
3. Exhibits ongoing commitment to the enactment of organizational core values
4. Develops and maintains good working relationships with others. Members' problems or questions are courteously and promptly resolved.
5. Management is appropriately informed of area activities.
6. Required reports and records are accurate, complete, and timely.

QUALIFICATIONS  

1. Previous customer service and cash handling experience
2. Demonstrated track record of achieving results. 
3. Strong attention to detail. 
4. Ability to excel in a Sales and Service Team environment