Technical Trainer

Technical Trainer

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

The Technical Trainer is responsible for the development of technical training programs for Marmon Link's Support Contact Center, Marmon Foodservice Technologies' (MFT) Authorized Service Agent (ASA) network, and other MFT and Marmon Link personnel. The Technical Trainer will design training materials to enhance the skill sets and competencies of individuals servicing Marmon Foodservice Technologies brands in the field utilizing a blended learning approach. This position will work collaboratively with other functions to develop instructional materials, training manuals and on-the-job aids.

Essential Duties and Responsibilities

• Design and deliver training materials for technicians servicing MFT products, technical support representatives assisting customers and technicians, and customer technical experts
• Work with MFTA and Marmon Link leaders and subject matter experts (SME) to identify training needs.
• Collaborate with engineering teams to learn new products as they are being developed Conduct regular learning needs assessments as part of the training team.
• Participate in content design, partner with vendors and/or facilitate programs where needed.
• Independently run training webinars and virtual Q&A
• Maintain records and communications of training conducted
• Coordinate and conduct in-person workshops for hands-on learning
• Collaborate with Peers and Subject Matter Experts (SME) across MFT, particularly within Marketing, Engineering, and Product Management.
• Other duties as assigned

Required Qualifications, Skills/Competencies

• 5+ years' experience in training in a technical or mechanical industry
• Familiarity working with and developing professional content, such as e-learning, instructional videos, classroom training, SOP documentation, job aids facilitation guides, and training programs both online and in-person
• Ability to understand mechanical / technical concepts and terminology and teach forward in a simplified way
• Coordination and delivery of virtual training sessions
• Proficiency in presenting training content in a way that is visually appealing, organized, and easy to understand
• Use and management of third party / freelance developers of training materials
• Ability to present to different sized audiences in both live and virtual settings
• Ambition - and a willingness to learn rapidly
• Strong interpersonal, written, and public speaking skills
• Comfortable in ambiguous situations
• Travel Requirements: 25-50% for on-site events

About Marmon Holdings

Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon's 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.

Working Conditions: Work is performed in a warehouse/office environment with at least 40 hours a week but may vary according to special projects, deadlines, or other concerns. Training on safety and best practices will be provided.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Acknowledgement: This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by management. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability.

Pay Range:

86,640.00 - 129,960.00

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, and please be sure to include the title and the location of the position for which you are applying.