Patient Account Navigator II-Full Time

Job Description

Job Description

SSM Health Dermatology's mission is to strive as a team for excellence by providing the most comprehensive, patient-centered care every day. We are looking for a Patient Account Navigator to contribute in their own unique way to our Company’s exceptional services and performance for our patients.

Objective:

Under the direct supervision of leadership, the Patient Account Navigator II is responsible the greeting of patients to ensure the collection of all registration information.

Qualifications:

• Associate degree preferred or related education and experience.
• Five plus years of medical front office experience.
• Valid driver’s license and auto insurance.

Job Duties:

• Understanding of insurance benefits
• Interview patients and/or families to ensure collection of all registration information, including the proper screening of uninsured patients.
• Cash management, process insurance updates and conduct patient check in/out.
• Collect self-pay balances, post professional charges, reconcile charges and batches at end of clinic, balance cash collections, and reconcile cash discrepancies.
• Respond to patient or other requests for medical records.
• Maintain reception area and waiting room by keeping a neat and orderly appearance.
• Greet drug reps and facilitate SSM Health Dermatology Drug Rep Policy
• Monitor the waiting room to effectively communicate patient wait times and identify patients who have not checked in
• Assist patients with any registration-related questions or processes.
• Assist patients needing additional assistance and utilization of handicapped access, identify patients needing wheel-chair assistance and coordinate with Medical Assistants.
• Report any patient-involved incidents or near-misses for quality care improvement.
• Other duties as assigned.
• Drive to satellite clinics as assigned.

Education:

• Associate degree preferred or related education and experience.
• High school diploma or equivalency required.

Essential Physical Requirements:

• Sitting
• Standing
• Typing
• Lifting up to 50 pounds.