Service and Processing Specialist - MCCC

Job Title

Position is responsible for processing all referrals and releases to Community Corrections Electronic Monitoring (EM) from Marion Superior Courts, Indiana Department of Correction (IDOC), Probation, or other Community Corrections Agencies.

Position Responsibilities

Monitor adherence to the rules of Electronic Monitoring of all clients and respond to EM alerts daily. Recognize and respond to the legitimate needs of victims and alert them to issues of concern during client supervision. Hold clients accountable for complying with rules of supervision, informing clients of consequences of non-compliance. Contact the client or victim responding to criminal justice partners by researching and investigating all alerts. Communicate with each client's assigned Case Manager (CM) and the EM Supervisor or Team Leader on all client activities, equipment problems, alert issues and violations. Investigate all alleged violations of supervision and file with the court on clients who have escaped, absconded, or violated conditions of supervision. Testify in court as to a factual basis in the filing of the violation and the warrant request as required. Enter specific alert information into the case management system, including all necessary information regarding alert type, and document all actions taken to address alerts received. Document all information as to events of the shift that have to do with clients. Enter work, school, medical care, court, and schedules in vendor's software program and document in agency's case management system. Provide staff assistance to the CM and Supervisor, informing Supervisor of issues requiring input and/or consent in a timely manner. Follow appropriate procedure when violations have occurred, or equipment maintenance is required. Review and research court orders to assure referrals or releases with Community Corrections EM is accurate. Complete risk assessment according to Community Corrections policy. Assign client to case managers and schedule initial appointments with written verification. Conduct client interviews, review the rules of placement with Community Corrections, and answer basic questions. Complete required reports and documents. Calculate credit time and projected release dates for each client and complete financial worksheet to determine daily user fee. Coordinate release dates of clients and organize electronic files per policy. Obtain or verify additional client information with outside agencies when necessary. Enter victim or alleged victim information into case management system and check client address against victim or alleged victim address to verify proper distance restrictions. Provide electronic monitoring vendor with exclusion zone addresses as received from the Victim Advocate. Send all appropriate information to electronic monitoring vendor to ensure proper component equipment installation. Confidentiality is to be maintained at all times.

Qualifications

High school diploma or equivalent is required. Must pass State IRAS certification exam within six (6) months of employment. Good oral and written communication skills. Effective in treatment of clients whether face to face or by telephone in a professional and courteous manner. Knowledge of various computer-based skills including Microsoft Office and database experience.

Associates degree in Criminal Justice or equivalent. Must pass State IRAS certification exam within six (6) months of employment. Good oral and written communication skills. Effective in treatment of clients whether face to face or by telephone in a professional and courteous manner. Knowledge of various computer-based skills including Microsoft Office and database experience.

If your qualifications meet the requirements of the posted position, your application will be referred to the hiring agency. Once the agency receives your application, all further communication during the interview and selection process will be handled directly BY THE AGENCY. It is IMPERATIVE that you record the contact information of the individual who is scheduling your interview. City-County HR will not have access to this information, is not involved in the interview or selection process, and can only confirm whether an application has been referred. After selection of the successful candidate, an official offer of employment will be made by HR.

Working Conditions

Essential functions are regularly performed in a standard office environment with travel to off sites and offices, when necessary, with limited exposure to adverse environmental conditions.